Koons Annapolis Toyota

It is a nice dealership with pleasant knowledgeable people. The experience went smoothly and we are very happy with our purchase. Would highly recommend Toyota of Annapolis

Great experience buying my car. See Scott K! Super helpful. Nigel, and the whole gang, made for an excellent car buying experience.

Was able to pick up a good condition used 4Runner with very little hassle with the help of Grady up front and Jayda in the finance department. Even with a fairly cruddy previous car trade in the whole process only took a few hours and was for a price that couldn't be beat elsewhere. Financing from Toyota came in under the two credit unions rates I was approved for! The two employees who helped me are not listed below, but Grady and Jayda deserve some recognition.

Our experience with Mickey at Koonz in Annapolis was nothing short of incredible. What started as a simple search for a van turned into one of the most memorable and genuinely enjoyable car-buying experiences our family has ever had. From the moment we met Mickey, it was clear he wasn’t just trying to sell us a vehicle—he was focused on helping us find the right one for our family and the adventures ahead. He took the time to listen, answer every question with patience, and guide us through the process with honesty and enthusiasm. There was never any pressure, just a sincere commitment to making sure we drove away happy. When we finally found the van that was perfect for us, it didn’t feel like the end of a transaction—it felt like the beginning of something exciting. Mickey understood that for families, a van isn’t just transportation. It’s road trips, soccer practices, beach days, late-night ice cream runs, and countless memories waiting to happen. Thanks to Mickey, we didn’t just drive off the lot with a great vehicle—we drove away with the feeling that someone truly cared about helping our family start our next chapter of adventures. If you’re looking for someone who goes above and beyond, who treats you like more than just another customer, and who genuinely loves what he does, Mickey at Koonz in Annapolis is the person to see. We came in looking for a van. We left with lifetime memories.

I attempted to negotiate a deal for a used car, which I am certain was marked with 4k. The used sales manager kindly offered me a counter-offer of $200. I respectfully informed him that I could purchase the same brand new 2026 model for an extra 3k, and he respectfully declined to engage in business with me. This is a great method of dissuading a customer from unnecessary nonsense and effortless negotiations by Koons.

I have the purchased several vehicles through the Koons franchise. My last straighten, I was owed the remaining balance of my extended warranty that was purchased at the dealer, which I should have bought elsewhere. I never received that refund. Now, for this experience, I found a nice truck that was on the lot. I considered trading in my most recent vehicle that was purchased from Koons, nine months ago. Their “appraisal value” they gave me was 50% of what I paid. Through the years, there has been a clear decline of leadership, salesmanship, and then increase in sleazy dealer tactics. Do yourself a favor. Find another dealer have your financing from a local bank or credit union before you go there they will run your credit report 10+ times to drive your score down and then offer a ridiculous rate.. saying your credit score is low. Stay firm on what you want to pay put the door (all included taxes).. don’t let them pack on “add-ons“ I do nothing but put ridiculous fees in their pocket. If you do have a trade, negotiate that totally separately have your own financing approved before you even stepped into this place, if you even think about going to this place again, I’d go elsewhere

Sent a request for a price quote (OTD) on a used vehicle, I got a response, however, not an actual OTD Price Quote, just a number in a text. The number was much higher than the advertised price, taking into consideration Fees and TTL, it seems those are a bit higher than I expected. When I notified the salesperson that the truck was now out of my price range, he responded why I was inquiring about a vehicle that was out of my price range? I found that both strange and a bit condescending. understanding the car business is awful no matter how you slice it...no one wants to deal with car dealers anymore, this experience just supported that thought.

Easy to get along with professional staff bought a second vehicle within five months Emma was our sales person extremely knowledgeable and Ron was the sales manager could not have been better experience

I had a great experience starting 2026 by working with Ulysses Gonzalez to buy my 2019 Highlander XLE from Koons Toyota Annapolis!! From my first call to ask about a vehicle newly posted online, it was clear to me that I was VERY lucky to have randomly reached Ulysses. First, he made it easy to follow up on the vehicle I was interested in. That was a very good sign! Then he explained that he was there to help me in any he could to reach a good decision that worked for me for this major purchase, and that “concierge” level service was the approach of their entire organization across the board. From my perspective that is how it played out! Ulysses always listened to me and then was available nonstop to answer my questions and find creative ways to make the logistics of deciding on a car work for me even though I live 30 miles from the dealership. And throughout the process, he and everyone else who he pulled in to help me (in the service department, for the financing, etc) were great people! I would highly recommend Ulysses and this dealership to anyone.

Excellent !!! I would strongly recommend to my friends and associates. Very pleasant enjoyable, relaxed experience with true Professionals!!