Reviews
Sold me a New Rav 4 with undisclosed prior damage and no
Sold me a New Rav 4 with undisclosed prior damage and no one takes responsibility. Not Corporate Toyota Not koons who sold me a "Brand New" vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The Annapolis koons are the only one is the most popular
The Annapolis koons are the only one is the most popular and the best demands for everyone.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your confidence in Koons Annapolis Toyota! We appreciate your business.
From beginning to end I have loved my experience.
From beginning to end I have loved my experience. Henry was fabulous in handling my salde. He has a great de.eanor and was very patient. Vincent was superb in how swiftly he had the deal done and was very informative with the options offered. Brandon was super nice in answering my calls in requesting courtesy shuttle and made a point to meet me personally upon my arrival. Everyone else (I did not get their names) were super helpful. What stuck me was how professional the sales staff was and extremely nice, willing to make sure I had my needs met. I have not bought a car in 13 years and have always loathed the process. This experience has changed my mind! Great work Koons Annapolis!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your wonderful experience with the team at Koons Annapolis Toyota, LaWanda! We're thrilled to hear that Henry, Vincent, and Brandon exceeded your expectations after 13 years since your last car purchase, and we hope you enjoy the new ride for miles to come. Congratulations!
Like the fact the they pickup and deliver may Camry to
Like the fact the they pickup and deliver may Camry to service it. They do a good job This is my Sixth Toyota and all have been very good.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you're enjoying our pickup and drop-off service, Richard! We appreciate your continued trust in our business and look forward to seeing you again soon at Koons Annapolis Toyota.
Good to deal with and everyone is respectful, but they
Good to deal with and everyone is respectful, but they advertise that they have the vehicle in stock, when reality it's being built or in transit
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Randy, thanks for your feedback. We apologize for any confusion regarding vehicle availability and appreciate your understanding as we work to improve our communication. If you have further questions or need assistance, please reach out anytime. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102
Took me three times to go there.
Took me three times to go there. Didn't want to sell their car. Manager was rude. Sales person was lied. Go through my credit report. Ruined my score. After all that they didn't want to sell me a car. Even I want to payoff. Worst experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I'm sorry to read about your experience. It's important for us that our customers feel valued and respected, so it's concerning to see we've left the wrong impression. We'd like a chance to discuss this further with you and address any misunderstandings or issues directly - please reach out with your contact information at your earliest convenience. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102 or barbara.perez@koons.com
Highly recommended!
We bought a new Highlander Hybrid from Henry Reynolds at Koon’s in Annapolis. Henry was professional and courteous through the entire process. He found the car we wanted, promptly handled all the details of the transaction, and was a pleasure to deal with!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Henry is exactly as you described, Dave. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Koons Annapolis Toyota!
They were very friendly and stayed with us for as long as
They were very friendly and stayed with us for as long as they needed to in order to get us what we needed
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to recommend Koons Annapolis Toyota! Thanks so much for the kind words and we look forward to seeing you again next time. Safe travels!
Super Service Experience
Excellent Service Experience. Completed both of our Toyota’s ahead of schedule. Deanna was quick writing up a complete Work Order and Michael, the Service Manager was available to answer questions and personally look at a maintenance item. All personnel were friendly and attentive - Thanks Koons Annapolis!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keith - It makes our day to hear that you had such a positive experience with our team! Thank you for choosing Koons Annapolis Toyota and for taking the time to review our work. Drive safely until we see you next!
I bought a Toyota from Henry and he was great to work...
I bought a Toyota from Henry and he was great to work with. He was a nice salesman. Will recommend him to my friends .Nice Work!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Your wonderful feedback means the world to us! Thank you for trusting Henry and the Koons Annapolis Toyota team with your vehicle buying needs - we hope the new Toyota exceeds your expectations. Safe travels, and see you again next time!