Reviews
Been buying my cars from there since 2010 servicing them
Been buying my cars from there since 2010 servicing them very good car dealership if I decide to buy another car, will get it from them thank you
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sandra, it's great to know you've been with us since 2010 at Koons Annapolis Toyota! We appreciate your loyalty and look forward to helping you with any future car purchases.
Friendly as professional as always.
Friendly as professional as always. I have no problem recommending Koons to everyone. I know that my car as well as myself are in the very best of hands.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team is always happy to help you out in any way they can! Thank you for your continued support!
Thank you John
Every experience with the Service Department has been friendly and accommodating. The concierge service is wonderful for convenience. John was helpful and attentive, all repairs were clearly shown and detailed information.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was our pleasure to serve you, Cindy! Thank you for the awesome review and for trusting Koons Annapolis Toyota with your vehicle's care! We are so glad that John and the rest of the team were able to help you during your time here. Have a great day and we hope to see you again for any future needs!
Service was great, had to stay a little longer, because
Service was great, had to stay a little longer, because they didn’t have a part , had to wait a hour and half later, but other than that visit was good.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Annapolis Toyota team. We appreciate your patience during your visit and hope to earn your business again down the road. Safe travels!
Koons is the greatest
I have been going to Koons Toyota for my cars and service for over 30 years. When they renovated the service building some years ago, they also put in top-notch service policies. Everyone I have dealt with over the past five or six years has been extremely polite, helpful, and very concerned for my satisfaction. And every job I have needed to have done has been perfect. And I love the waiting area, which is very comfortable, has free WiFi, and provides coffee and doughnuts. Great place!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your glowing feedback makes our day! Thank you for choosing Koons Annapolis Toyota for the past 30 years, your loyalty means the world to us. We look forward to seeing you next time!
Service is Awsome
Mrs Tia Butler is the best service advisor, she knows her customers and will address any concerns. No hassle reasonable service. Highly recommend a visit for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the review!
Great service
Staff was courteous and friendly. Tia was very helpful in answering all of my questions, very patient and professional. I would definitely recommend this service department
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review!
Dealer With The Mostest
I have been dealing with this dealership since 1989 we have had our ups and our downs but it has been at no fault of theirs. They go above and beyond the call of duty when it comes to customer service. Every repair and there have been a few has been point on, I haven't had to take anything back to have redone. There service techs must be very good to keep this type of service record. One night late the service manager drove me home because their drivers where all gone. This is the dealership you want to deal with friendly, helpful and kind and it's not all about money. Tia Butler is one of the best assistant service managers I have ever dealt with personnel, experienced and a true asset to this organization and if I could give her 10 stars I would. Sincerely Your Life Time Customer, Lee Lucas
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the review!