Reviews
From beginning to end I have loved my experience.
From beginning to end I have loved my experience. Henry was fabulous in handling my salde. He has a great de.eanor and was very patient. Vincent was superb in how swiftly he had the deal done and was very informative with the options offered. Brandon was super nice in answering my calls in requesting courtesy shuttle and made a point to meet me personally upon my arrival. Everyone else (I did not get their names) were super helpful. What stuck me was how professional the sales staff was and extremely nice, willing to make sure I had my needs met. I have not bought a car in 13 years and have always loathed the process. This experience has changed my mind! Great work Koons Annapolis!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your wonderful experience with the team at Koons Annapolis Toyota, LaWanda! We're thrilled to hear that Henry, Vincent, and Brandon exceeded your expectations after 13 years since your last car purchase, and we hope you enjoy the new ride for miles to come. Congratulations!
Great Experience
Will Gable was extremely friendly, knowledgeable, and went the extra mile to ensure the best car-buying experience possible. He was able to get me the exact car that I wanted within 24 hours and the entire experience felt like I was dealing with a team that truly cared about their customers. I felt as though they would provide the same great level of care and dedication whether someone is buying a brand new car loaded with all the options, or the cheapest car on the lot. Viktor Beshidze worked within the guidelines of my budget to create the best possible finance options with me, and Suheil Katan's years of expertise were very apparent with his dedication to providing a great customer experience with his team. Overall wonderful experience and I would highly recommend them for friends and family, as I felt they cared more about making a customer for life rather than a quick buck.
- Customer service 5.0
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- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First Time Buyer
I recently purchased my first new car from Will Gable. He made the process easy with no pressure. I would recommend Will's services to anyone looking to buy their first car. I love my new Corolla!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Satisfied!
This was one of the best vehicle buying experiences I have had. I knew exactly the type of 4runner I wanted and Henry Reynolds made it happen; Henry was very knowledgeable and friendly to deal with. They didn't have the one I wanted in stock but Henry was able to locate one locally and have it at the dealership in four hours. I was able to order all of the accessories I wanted and will have them installed when they arrive. Latoya Gardner made the financing painless and quick. Also, I had contacted Will Gable through their website and he set everything up; I was driving my new 4runner seven days after contacting Will. I highly recommend buying a vehicle through Annapolis Toyota.
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
The best buying experience ever!
I recently purchase my new Corolla and was helped tremendously by Will Gable. He made the process easy and I would recommend him to anyone looking for a new Toyota.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
THIRD care from Koons!
It was my daughters turn for a new reliable car and the only place I thought of was Koons Toyota of Annapolis. Everyone, Suheil, Scott, Viktor and of course Will Gable was outstanding! This was the third car I've purchased from Koons in the last 2 years, each will Will, he is always patient and extremely knowledgeable. My daughter was nervous, scared and excited all at once and everyone just made the whole experience easy and painless. Thanks again guys... see you in 2 years when my lease is up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
They deliver a consistent high level of service every time.
Bought an Avalon last year and I was very happy with the deal, process and great car. This year we bought a Highlander, and again very happy with the deal, the process and again a very nice car. Koons takes the approach "Take care of the customer and everything else will take care of itself". This is the 6th vehicle I've purchases from Koons Annapolis through the years and I'm very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review!
William Gable is a superstar
The reason I am giving this dealership 5 stars is because I found my salesman William Gable to be of incredible character, going above and beyond to satisfy my every need...and trust me, I was not an easy customer. If you are looking to buy a 2016 Sequoia like me, or any other toyota, seek William Gable at Toyota of Annapolis. Also worth noting, he was very polite throughout the entire process. What a superstar.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was meant to be 5 stars, I do not know why it registered as 2. Please fix this
Great Customer Service
Simply put, everyone went above and beyond working with me/for me to get me in the truck I wanted for the best rate possible. My salesman, Will, was very friendly and knowledgable through the entire process. Truly a joy to work with from the test drive on through pulling out of the lot after finishing the paperwork. From there, I can't say enough good things about the finance team! As long as you are realistic about your credit and what you can offer, they will do their part to find you the best financing possible. I recommend Koons to anyone looking for a new car, even if they weren't thinking Toyota initially!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the review!
Love my New Highlander
I've been looking at SUV's for more than a year. Finally chose a Highlander Limited and could not be happier. Love everything about it. Began my year long search with Will Gable at Koons Toyota. He was great the entire way. Very knowledgeable and helpful. And I needed the help. I'm a hi-tech challenged grandpa and Will went out of his way to help me with all the "Jetson's" features. And, a big shout out to LaToya, who set up the financing and got my paperwork taken care of in record time. If you are in the market for an SUV, go see Will at Koons. (Note: I'm coming off Honda Pilots and Mazda CX-9's—they were nice, but I'm really happy with my Toyota conversion)
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the review!