Reviews
Very experienced personnel, timely, professional,
Very experienced personnel, timely, professional, thorough and expert. I appreciate that my car is in excellent hands.
Very experienced personnel, timely, professional,
Very experienced personnel, timely, professional, thorough and expert. I appreciate that my car is in excellent hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ellen! We are grateful for your confidence in our team and hope to serve you again in the future! Thanks for choosing Koons Annapolis Toyota!
The whole staff worked as a team.
The whole staff worked as a team. Nick was an excellent salesman. Jason the manager and Marcus the finance person. Let’s not forget Frank back in the maintenance dept.
The whole staff worked as a team.
The whole staff worked as a team. Nick was an excellent salesman. Jason the manager and Marcus the finance person. Let’s not forget Frank back in the maintenance dept.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jenn, thank you for sharing your feedback about your team at Koons Annapolis Toyota! We will be sure to pass along your kind words to everyone you mentioned. It was a pleasure to assist you!
Koons Toyota is always a great place to do business.
Koons Toyota is always a great place to do business. I’ve been going there to buy cars and service cars for many years. I wouldn’t think of going elsewhere. My service manager, Scott Mudd, is terrific. He is knowledgeable, personable, and extremely conscientious. Scott is a credit to Koons Toyota! “Excellent” is the best word I can use to assess Scott’s work. I appreciate all he does to make my life easier. Bravo Scott!!
Koons Toyota is always a great place to do business.
Koons Toyota is always a great place to do business. I’ve been going there to buy cars and service cars for many years. I wouldn’t think of going elsewhere. My service manager, Scott Mudd, is terrific. He is knowledgeable, personable, and extremely conscientious. Scott is a credit to Koons Toyota! “Excellent” is the best word I can use to assess Scott’s work. I appreciate all he does to make my life easier. Bravo Scott!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, thank you for your glowing review! We're grateful for your loyalty and will pass along your praise to Scott and the team at Koons Annapolis Toyota. We look forward to serving you again!
Mr Zanelotti handled the recall repair and other work
Mr Zanelotti handled the recall repair and other work quickly and professionally. All work was on time and as estimated. Will return to Koons for service work in the future!
Mr Zanelotti handled the recall repair and other work
Mr Zanelotti handled the recall repair and other work quickly and professionally. All work was on time and as estimated. Will return to Koons for service work in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we are happy to read about your stellar experience with Mr. Zanelotti and his team! We look forward to seeing you next time at Koons Annapolis Toyota!
Scott was great and it’s so easy to communicate with
Scott was great and it’s so easy to communicate with them. Great customer service.
Scott was great and it’s so easy to communicate with
Scott was great and it’s so easy to communicate with them. Great customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tanya, we really appreciate your kind review of Scott and Koons Annapolis Toyota!
Our salesman Christopher was fantastic and extremely
Our salesman Christopher was fantastic and extremely knowledgeable of vehicle we purchased. We would definitely use his sales expertise the next time we need a car
Our salesman Christopher was fantastic and extremely
Our salesman Christopher was fantastic and extremely knowledgeable of vehicle we purchased. We would definitely use his sales expertise the next time we need a car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dennis, thank you for your feedback! We're grateful for your business and look forward to assisting you again in the future here at Koons Annapolis Toyota. Congratulations on your new car!
Matt was great Caught mistake I made on my mileage
Matt was great Caught mistake I made on my mileage Service department always very nice
Matt was great Caught mistake I made on my mileage
Matt was great Caught mistake I made on my mileage Service department always very nice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your support of Matt and Koons Annapolis Toyota!
Scott Mudd makes the process easy and everyone always
Scott Mudd makes the process easy and everyone always does a great job. I have been going here for years now.
Scott Mudd makes the process easy and everyone always
Scott Mudd makes the process easy and everyone always does a great job. I have been going here for years now.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're so grateful for your loyalty and we will pass your praises along to Scott. Thanks again, from all of us at Koons Annapolis Toyota!
Matt, my service agent was attentive, pleasant and
Matt, my service agent was attentive, pleasant and efficient. At checkout he immediately pulled my paperwork and walked me to my car. I enjoyed the experience.
Matt, my service agent was attentive, pleasant and
Matt, my service agent was attentive, pleasant and efficient. At checkout he immediately pulled my paperwork and walked me to my car. I enjoyed the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darlene, it sounds like you had a great service visit with Matt! We'll share your feedback with him and the rest of our team. See you next time! -The Koons Annapolis Toyota Team
Matt was my service advisor.
Matt was my service advisor. Took the car right in upon my arrival, kept me updated, and briefed me on the work completed. Definitely a pleasant and professional experience. (Aug 25)
Matt was my service advisor.
Matt was my service advisor. Took the car right in upon my arrival, kept me updated, and briefed me on the work completed. Definitely a pleasant and professional experience. (Aug 25)
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for choosing Koons Annapolis Toyota and for sharing your experience with Matt! We look forward to serving you again in the future. Safe travels!