BMW of Mamaroneck

Compared to other dealers this dealership isn’t as thorough when preparing a used vehicle to become a CPO vehicle. In my opinion they are tarnishing BMW’s stellar reputation.

Dealership was clean and people were polite. Salesman Nicholas was helpful. I was disappointed in how the CPO car I purchased was prepped for sale. It seems the vehicle wasn’t thoroughly gone through like all the other BMW’s and Audi’s I tested. On the hour and a half ride home to NW CT the front brakes felt worn, uneven and occasionally stuck. The next day in the morning the same thing happened when I put the car in reverse to leave for work. I also question the worthiness of the extended service warranty I purchased for $1900 since the mileage it covers is so short and the car isn’t due for service fir 8000 miles and the warranty will be up by then. Bad choice on my part. After talking and showing the car to a mechanic friend of mine he feels the front rotors DEFINITELY should of been replaced as part of the CPO certification since there is a lot of wear on them and it looks like they were turned down once already. He said shame on BMW for allowing that to occur. Makes me wonder what else they skipped? I now have less confidence in this car not costing me lots of money down the road. I keep my vehicles a long time. I had my last BMW almost 20 years.

Rueben is an excellent salesman. He promised us that we would not leave without a car. He took great lengths to accommodate us. He’s very personable. He worked with us with the trade in. Mickey Simpson explained everything as a BMW Genius.

I dropped by this dealership to shop for my new car since they’ve got the most inventory of my selected model and it’s kind of close to me. The sales experience was great, i.e. test drive with a knowledgeable salesman named Paul. However, starting from that point, the experience became a nightmare. The communication and customer service was the worst among all the dealers I’ve been to. I was first told there was a particular problem with my financing, but they took my deposit anyway. In the next couple weeks, when I asked to settle down the deal quickly since I needed my car, the finance manager entirely ignored my calls! What’s worse, after the sales finally called to settle down the deal and scheduled the pick up time, I was left in the showroom waiting for hours and they even forgot to prepare for the license plate?! I did not end up getting my car on that day, when I had to pick up someone from the airport the next morning. Thankfully, Paul offered me a ride for that outside his normal working hours. Overall, I think the experience was average. And I believe going forward, the customer service of their entire crew, not just the sales, could be much improved. Because when it comes to customer services industry, everyone’s attitude matters.

I contacted nearly 20 dealerships in the New York area and BMW of Mamaroneck earned our business. Our client advisor Brian Sung was professional and kind. We would highly recommend purchasing a BMW from Brian.

Accustomed to premium level customer service for luxury class cars? BMW of Mamaroneck is not for you. Jumping though hoops for routine maintenance; unseasoned CS reps...

I just leased my second 4 series BMW with Brian and it’s been another great experience. He’s always available to answer questions and even as trivial as they sometimes are, he never makes me feel silly for asking. This dealership always makes me feel comfortable and taken care of. The staff is always courteous. And I can’t say enough about Brian. He made the whole process of finding the right car for me enjoyable. I am in love with my new car!

I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock. They quoted me $95 more a month for a car with an MSRP that was about $2k lower!? Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which was ~10 miles away. They brought the wrong one first so more waiting around. I showed them my quote and after some back and forth they came pretty close but acted as if they were doing me some huge favor. I should have trusted my judgement and went elsewhere but I had spent the whole day here and was eager to get the car. Picked up the car a week later. Finance process was relatively quick and smooth. Was given the keys and sent on my way. Put the car in reverse to back out – rear view camera was not functioning. Asked the salesperson what was wrong – he said “maybe you have to drive a little”. Asked that someone else come take a look. After about a half hour someone realized the car had been left in demo mode – someone had to come out and reprogram it. They also only had 1 of the keys available and said they had to mail the other key to me because it was at the other dealership. How about a delivery checklist!? On my drive home I realized the seats felt different than the car I test drove. I looked at the window sticker and realized the car had a “no cost option” to remove the stock sport seats and replace with a different seat type. A called my salesperson the next morning and also spoke to the sales manager and told them I did not want this option and asked why they didn’t tell me it was in the car. At first they told me I was wrong until they confirmed the build and realized that’s the way they ordered the car. They told me not to worry and they would make the situation right and if I was still unhappy on Monday (they are closed Sunday) they would work something out…. Lie number one. Cut to Monday morning I called/emailed as soon as they opened and told them I was unhappy and wanted something done. They said it wouldn’t be a problem but they would have to check with DMV and would have an answer by noon. Monday happened to be presidents day which I realized soon after speaking to them so clearly the DMV was not opened. I humored them and waited - noon came and went and obviously they didn’t get back to me. I called the sales manager and my sales person but no one returned my calls. I heard from them around 3 pm and they said they are ‘getting final determination from the DMV – will know shortly”. I never heard anything back. At 6:30 PM I emailed them expressing my disappointment in the way they handled the matter and within 2 minutes I got a reply that they want to help but the DMV was closed due to the holiday. Did they just realize this? Obviously they were stalling and being ambiguous all day. I really regret giving them my business. I wish I had given my business to the first dealership I went to that gave me a fair and honest quote without playing any games. Lesson learned.

I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock. They quoted me $95 more a month for a car with an MSRP that was about $2k lower!? Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which was ~10 miles away. They brought the wrong one first so more waiting around. I showed them my quote and after some back and forth they came pretty close but acted as if they were doing me some huge favor. I should have trusted my judgement and went elsewhere but I had spent the whole day here and was eager to get the car. Picked up the car a week later. Finance process was relatively quick and smooth. Was given the keys and sent on my way. Put the car in reverse to back out – rear view camera was not functioning. Asked the salesperson what was wrong – he said “maybe you have to drive a little”. Asked that someone else come take a look. After about a half hour someone realized the car had been left in demo mode – someone had to come out and reprogram it. They also only had 1 of the keys available and said they had to mail the other key to me because it was at the other dealership. How about a delivery checklist!? On my drive home I realized the seats felt different than the car I test drove. I looked at the window sticker and realized the car had a “no cost option” to remove the stock sport seats and replace with a different seat type. A called my salesperson the next morning and also spoke to the sales manager and told them I did not want this option and asked why they didn’t tell me it was in the car. At first they told me I was wrong until they confirmed the build and realized that’s the way they ordered the car. They told me not to worry and they would make the situation right and if I was still unhappy on Monday (they are closed Sunday) they would work something out…. Lie number one. Cut to Monday morning I called/emailed as soon as they opened and told them I was unhappy and wanted something done. They said it wouldn’t be a problem but they would have to check with DMV and would have an answer by noon. Monday happened to be presidents day which I realized soon after speaking to them so clearly the DMV was not opened. I humored them and waited - noon came and went and obviously they didn’t get back to me. I called the sales manager and my sales person but no one returned my calls. I heard from them around 3 pm and they said they are ‘getting final determination from the DMV – will know shortly”. I never heard anything back. At 6:30 PM I emailed them expressing my disappointment in the way they handled the matter and within 2 minutes I got a reply that they want to help but the DMV was closed due to the holiday. Did they just realize this? Obviously they were stalling and being ambiguous all day. I really regret giving them my business. I wish I had given my business to the first dealership I went to that gave me a fair and honest quote without playing any games. Lesson learned.

One of the best dealerships around. Brian and Kris were amazing to deal with. They know customer service!! Treat you like family. You will not be disappointed!!