BMW of Mamaroneck

Brian was polite, professional and dedicated to making sure I was happy with my purchase. I look forward to purchasing my next car from Brian in the very near future. BMW of Mamaroneck should do whatever they can to keep Brian on staff. There are many BMW dealers, but there are only a few excellent sales reps. Brian is one of the excellent sales reps.

Very smooth transaction with a knowledgeable and professional salesman. The dealership was clean with plenty of choices. Very happy with my decision to buy from BMW of Mamaroneck

Very polite, well organized and customer centric. Nick our sales person was attentive, courteous and helpful. He brought the correct balance of getting me what I needed and closing the deal.

My buying experience was without hassles. Everything promised was delivered without haggle. I would recommend this dealership to anybody searching for a stress free buying experience.

Very professional. Mr. Sung helped me picked out an amazing car. Very friendly and takes there time to help work with you to find the right car for you.

Just leased an X3. My experience with BMW Mamo was excellent. Brian on sales was extremely knowledgeable. Saif from management provided a great price. Thanks

Honest straightforward dealership. Salesmen was great, told him what was lookin for he put me right into vehicle and worked very hard and honest when pricing it. Did not try to up sell anything and was very courteous throughout the whole purchase and pickup.

Do NOT purchase from BRIAN SUNG!!!!! I wanted to end my lease with Lexus early and switch to BMW. I worked with Brian, and everything was great. However, to end my lease and utilize my insurance package I paid for to cover excess wear and tear, I had to have a separate company inspect my vehicle prior to returning to the dealership. The company was not inspecting vehicles due to Covid and they informed me they were unsure when they would return to regular service. I informed Brian of this, who graciously arranged for my car to be stored until the company resumed inspections. I proceeded with the lease and dropped my Lexus off and picked up my new BMW X4. This is no reflection of BMW, I love the car, great decision. The dealership was nice, process ran smoothly. Brian was quick to respond, called my cellphone without hesitation. Suddenly his communication was nonexistent. The inspection company with Lexus let me know they resumed service and I could have the car inspected to do any necessary repairs, I contacted Brian who emailed me back “Car has been dropped off the a Lexus dealership last week. They will be doing the inspection at the dealership. Best regards,”. Copied and pasted from his email All of a sudden he forgot how to call me, even to say “hey we dropped off your vehicle”. I was still paying insurance on the vehicle, I still had one of the keys to return with the vehicle. He said “I left multiple messages”. He is full of lies, and I guess the epitome of classic sleazy car salesman. I offered to show him my Verizon statements to show there were no incoming calls or voicemails from him. He knew how to call me several times until he got what he wanted, then showed a lack of basic respect to notify me of changes in an agreement. Fortunately, things were worked out with Lexus, so I wasn’t charged. But the fact remains that he is disrespectful, lied when confronted and doesn’t take any responsibility for his shady actions. I would never do work with this dealership again, just because I know this particular dealership (like I’m sure most have) has someone like Brian there. I discussed the situation with Joe Czarnecki who was very helpful, apologietic and agreed Brian was in the wrong, but no further information as relayed as to why Brian is so incompetent with communication.

The sales agent Brian Sung is nice ,patient and knowledgeable. He explained the new features very detail. His follow up service is very good, he called me the next day after I got my new car.

My experience was tremendous. Brian Sung, my client advisor, was the epitome of professionalism. The transaction was easy and I am absolutely in love with my new X5. I can’t recommend BMW of Mamaroneck and Brian Sung enough!!!