BMW of Mamaroneck

The pandemic really threw a wrench into my latest BMW lease transition (M4 - > X5M) when the production plant in SC was forced to shut down, which then created residual issues with my new build that threatened to leave me very unhappy. I was fortunate that Fernando was able to take control of the situation before it got out of hand and assure that BMW would make good on its commitments to me, which it did. The communication and level of service I received from that point on were exceptional. I took receipt of the new car/truck a few weeks ago and could not be happier with it.

My sales person was friendly and very attentive to our interests and requests while motivated to help us purchase a car we would be happy with. Overall, we were very happy with car we finally purchased ( our second car with him). A pleasure to do business with Brian!

Our salesman Lee was good and a gentleman, and the car really sold itself. As for day of delivery, the car was over 2 hours late from our appointment time and we had to clean and wax the car after we got home. They used all spray on or lotion wax. No rubbing out of minor blemishes. We were not really impressed with the detail crew. Our salesman was out of office when we wanted to make the delivery appointment. So we made it with the Sales Manager Michael. it was set for Saturday 8/1/20 9:30 am. When we arrived, the car was no where to be found. When it arrived it was not cleaned or detailed. Left dealer at noon that day. UNACCEPTABLE! That was the Sales Managers fault, the car was not ready, Since the salesperson was out and he made arrangements. We did appreciate the business manager, Richard for helping with financing.

Brian was a great support during the process, he was very friendly and explained all the details regarding the car. He has also went out of his way to make sure we get approved in a speedy manner.

Went to BMW. in Mamaroneck to buy or lease an X1. Walked in the door the receptionist did not greet us nor did any salesperson. It took at least 25min for someone to acknowledge us. I was so disgusted at that point. There was no one in the the place. Do you think BMW's sell themselves? Well they lost my business. I will not go back there at all. On the window was lease for 449.00 a month. no wiggle room but since we were leasing for the first time the salesman said it would be 454.00 a month. I could have fought it, misrepresentation but at this point we were done with this dealership. How can you post one price and if I don't already own a BMW the price is higher. This is ridiculous.

They have the worst service on the face of this earth!!! the Sales representative Lee who sold us our Infiniti is the BIGGEST LIAR AND CROOK AROUND! Car has stalled 6 times on us since we got the car in May 2019! We have called BMW repeatedly to speak to Lee and he guaranteed that dents would be removed,breaks would be replaced, rotators to be replaced, censors, traction control and slip light all would be checked and replaced.. well after driving the car one week GUESS WHAT HAPPENED??? Front inner fender wells were not even bolted in that they were rubbing on the tire. Traction and slip light came on, paint less dent removal was never done . We also receive a letter from Lee the sales rep “We Owe “ we’ve been calling from June- until Dec to get these issues resolved and have NOT RECEIVED ONE CALL BACK!! I have also left messages for general manager who’s ALWAYS IN A MEETING!!!

Brian was an absolute pleasure to deal with. Very informative and enthusiastic. Great Experience. The finance office was super high tech and efficient. 5 STARS for BMW of Mamaroneck

Great experience buying my X1 from BMW of Mamaroneck. The staff is very helpful and attentive to what you’re looking for. Kason helped me find the exact car I wanted and Fernando was fantastic in making the entire purchase stress free and actually pleasant. Highly recommend this dealer!

From beginning to end, the experience at BMW of Mamaroneck was the best. The dealership is truly best-in-class. Would highly recommend ! Great selection, high quality product and people, pricing, high level of service and attention.

I purchased a M235 CPO two weeks ago in NY. 1) The brakes and rotors definitely should of been replaced as part of the car being Certified Pre Owned but we're not. General Manager Joe Czarnecki helped rectify the problem after I notified him by giving me some money back so that I can get the brakes and rotors done at my local dealer. Thank you Joe !! 2) Less then 100 miles later I brought my car to my local BMW dealer because there was a noise coming from under the car and the car made a noise when it was put in reverse and when it was turned to the left. My local dealer confirmed the brakes & rotors needed work. They also said the car needed immediate attention for a leaking and torn thrust arm bushing and broken exhaust hanger. I had both repaired. These two additional problems on a CPO car with less then 200 miles on it makes me angry. Shame on the service department for allowing this vehicle to be certified and shame on BMW. Stupid stuff like this tarnishes the reputation of the BMW CPO program. I plan on purchasing another CPO car this spring or summer for my girlfriend. I may write off BMW and go with Audi next time around. Jim Fournier Barkhamsted, CT 06063