Reviews
Will never use
Went in to look at a car had a lot wrong with it and they kept trying to get us in stuff we weren’t interested in. Then when we were considereing one of the vehicles the lady was wanting us to sign a agreement to buy before we could find out what the payments and down would be. Worst place ever to look for a car will not ever go back there.
- Customer service
- 2.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are so sorry to hear that you are disappointed with your experience at our dealership. The vehicles you were looking at are sold as is. We have to have customers sign the deal sheet so that we have your permission to pull credit in order to figure payments. We cannot accurately figure out what payments would be without looking at a customer's credit history. We do apologize if that was not explained adequately while you were at the store. We are sorry that we failed to meet your expectations.
Brown Automotive Group
They were honest and helpful. I have purchased many vehicles over my 50 years. I have bought from other dealers in Amarillo and around the State of Texas. I will not make those mistakes again. I am totally sold on Brown Auto Group. Don't get suckered into wasting time elsewhere. The Brown experience and service is top notch.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for entrusting us with your business, and for taking time to leave a review. We appreciate it!
Service
From the receptionist to the mechanic, Brown GMC is a Company worth trusting. The salesman is their from meeting you to selling you your vehicle of choice and going beyond his duty. Even as far as to wish you Happy Birthday. They care about your vehicle maintenance issues being taken care of. They also accepted my input of what could be wrong. Gotta Love this place.
- Customer service
- 5.0
- Buying process
- 4.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the review and the kind words. They are greatly appreciated!
Used Car Buying Experience
Edgar, Moses, and Nick went above and beyond my expectations. All questions and any concerns, which were minor, were answered and taken care of promptly. I felt very respected and satisfied by my buying experience. I will be a Brown customer for life!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review Kathy and for entrusting us with your vehicle purchase!
What the point in having cars online with no price
If I'm on line looking for something I want to know how much it is
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Jeremy, We agree that having our vehicles priced online is very important however sometimes there is a delay in pricing vehicles. Once we trade for a vehicle, it immediately shows up in our inventory, but since we send all of those vehicles through our service department before they go out on our lot, we are unable to price them until they have made it through the vehicle inspection process. Our staff is always available to answer any questions regarding any of our inventory though.
Henry Sisneros
We were very pleased with our experience at Brown Buick! The sales person was friendly and was able to give us information about the car. The car was for my wife and she was able to take it for a test drive. She enjoyed driving it and we decided to purchase it! We also got a fair deal on our trade-in! We had two dealers help us Josh and Dante. They both did an excellent job helping us with our purchase of our Metallic Midnight Amethyst Buick Envision!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Henry for trusting Brown with your new car purchase and for taking the time to leave a great review! We value and appreciate our wonderful customers like you. Thanks again!
MyFirstBrandNewCar
You have a wonderful Sales person in Dante. He really listens when I need something and acts on it. I appreciate that I got a loner car when I brought mine into the shop to be repaired since you had it an extended period of time. I brought it in a second time to have them fix the same ticking noise in the dash. It is better, but has not stopped completely unless I turn the air/heat on full blast. I talked with one of the mechanics that was to work on it a second time and he heard the noise as well. Guess it is just a defect in my new car. So sorry to hear that about a Buick.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 4.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Dropped my truck off as scheduled and it was ready later that morning with no surprises. Always happy with my service at Brown GMC.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Services!
Megan and Josh were amazing and so knowledgeable about the vehicles I was interested in and they really went the extra mile to help me get exactly what I wanted!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your business and for taking the time to post a review. We appreciate it very much! Enjoy your new ride! Sincerely, Kyle McAdams General Manager
Great Service
Very professional.Great service, perfect price. The best place to buy a new or USED Vehicle in Amarillo, TX
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your review. We greatly appreciate it and your business. Sincerely, Kyle McAdams General Manager