Brown Automotive Group

I've had the same late model Sierra truck in and out of this service department for over 2 years. Same thing has been going on the entire time, and they can't seem to get it fixed. The only reason we keep bringing it back is because it has cost our company thousands, and we want it corrected by the shop we have already paid. There is no sense of urgency here. This truck has sat on their lot for a minimum of a month before they will even look at it every single time we have brought it here. The sad thing is, I work for a company that has bought several vehicles here and that doesn't seem to even matter to them. You'd think as much as their trucks cost, they would want to protect their reputation. Probably not any better anywhere else, so who cares right?

Purchased a 2026 Enclave and Jaimi was fantastic. She took great care of us. The customer service at Brown automotive group is outstanding. Thank you Jaimi for all your help.

Just purchased a 2025 Subaru from Jami. Awesome support and experience! Repeat buyer from here.

We just purchases a 2026 GMC Denali Terrain and Paul Ramirez made the process so easy and smooth. We are not very tech savvy and he made it all look so easy.

Brown Subaru in Amarillo refuses to reimburse me for a $240 car rental while my car was being repaired for damage caused by its technician. rental while my car was being repaired for damage caused by its technician. (Hiley Subaru of Fort Worth determined Brown was at fault by damaging a cable harness wire while replacing an engine part. Brown took responsibility by paying for a new $500 cable harness and a $124 tow charge.) But Brown refused to cover the rental, first saying the Fort Worth dealer should have given me a loaner car (Subaru of America told me its dealers are not obligated to offer loaners). Then it said I should have gotten authorization in advance for a rental from Brown -- although it took days to determine the cause of the breakdown, long after I rented the car. -0- I am 76-year-old cancer survivor. My car stopped dead at a busy intersection in 101 degree Texas heat, creating a dangerous situation. It took days to determine what caused the engine to die. Yet Brown Subaru asserts I should have gotten prior authorization for the car rental. Should I be out of pocket $240 for a problem caused by Brown Subaru?

Even though someone purchased the truck before I could complete the required paperwork Chris was extremely informative & helpful. He even recorded a short video of the vehicle for me. A real pleasure to work with.

The Dealership was very professional and courteous. I wil surely use them again in the furture!

Purchased my first car here Gmc Acadia 2015. 185,000 miles still runs like new. Husband said it was time for an update, of course I went back to Brown but this time for a 2025 Subaru Ascent. Jaimi was the best. My husband and I both loved she knows her vehicles, shes straightforward, honest, enlightened us with all the information we needed to know, her speed to get the purchase done is 100%. Always available to us when we had a question. Every car dealership needs a Jaimi but if every car dealership doesn't have a Jaimi just go to Subaru in Amarillo. So happy with our vehicle and the service. Thank you Jaimi for helping us get exactly what we wanted and on time day of our 8 year wedding anniversary.

Michael Grady and Jonathan Backer were wonderful! They really made the car buying experience great for my friend.❤️

Our Canyon was serviced quickly and came back working very well. There were a couple of issues with the truck that couldn't be handled right away, but we were provided with an appointment to bring the truck back to have the issues diagnosed and hopefully fixed, but if all the parts weren't in stock, we would have a call when they did come in and then we'd have the issues fixed. Much better service than the prior dealership we had bought the vehicle from.