Brown Automotive Group

I have had my pickup in for the same problem 3 times. All they want to do is change something that has nothing to do with the problem. I still have the problem. I even have an extended warranty and they won’t change what is No working.

Mike Moreno was awesome! He went above and beyond to make sure our experience was ghe best it could be. I couldn't be happier being part of the Brown Family now!

Traveling through Amarillo TX. Gear shift cable came came off transmission. AAA towed to Brown automotive. Simple repair took 45 min. on lift. Was presented with a bill for 899.17 dollars. They did refund 190.00 for insurance mis charge. Part cost 190.50. Labor was 630.00. 630.00 for 45 min. of mechanics labor is a bit of an over charge .

September 2024:Thanks for the efficient service to change the oil and rotate the tires on my 2024 GMC Terrain at Brown GMC.

Best experience buying a car and Shone made the whole process super easy and fast. I will definitely be back!

Very professional and very Knowledgeable about the Sierra truck I purchased. Bill and Paul were Awesome!

Cars that I have purchased from brown have been total loses on my end, the first car I had bought had transmission issues a little less than a year and lost $8,000. I went back to check out a car on the brown GMC side and found one in my price range was perfect they were really pushed me getting it right away, although I bought it, 2 weeks later spark plugs, and ignition coils were out, and I had to pay $326 out of my pocket while they did not want to award my bumper-to-bumper warranty. A week later from those issues my battery completely dies, and I was wanting to talk to someone higher up as director of sales or Genral manager and I left a message with my concern and issues I've had with my car and their company, and I haven't heard anything back. This has led me to leave a review of how bad customer service is here and would not recommend anyone purchasing vehicle from brown.

Bill was so great he help us every step of the way and helped us find exactly what we were looking for Tom Hager From finance was also awesome very fast very friendly explained everything in a way we understood awesome guy

It was, awesome there was some deals that came up with the trade in but they were upfront with me all the way through the process, also they accepted the program code which helped out with the price tremendously !

The team at Brown Auto in Amarillo was great. They are prompt, efficient and eager to find you right car. In and out in less than 3 hours.