BMW of Nashville

I would first like to say I've owned 6 BMW's over the years purchased from 3 different dealerships, including BMW of Nashville a few months ago when I purchased a BMW X5M Competition. I decided I wanted to purchase a new 2023 BMW X7 M60i and place an order back in June. I put down $2,500 and the order was placed. I went to pick up the car on 9/13 and because I was trading in a new Cadillac that I had just purchased, and the title had not come in yet, the finance dept. said they could not do the sale. I thought that was odd, and my SA even had the Finance Mgr., Jeff Pereira, come out to talk with me. At this point they said I could buy the new X7 outright, then when I get the title to my car they would just buy it from me. I really did not think that was the best deal. I was really okay with not being able to get the X7 up to this point as I still like the car I had. This is where things went down hill. Again, I was fine with not getting the car and just asked for my $2,500 deposit I put down several months ago back. Jeff Pereira said he could only give the money back to me as a credit on my card, which had been paid off with a zero balance. I asked for a check since I would just have to spend the money on the card to get my money back. Jeff was pretty adamant he could not give me a check but would check with his Controller, whom I am assuming is Michelle Hassler. He came back and said the only way she said I could get a check was to show the card had been closed. WELL, this already says to me they can do it they just chose not to do it for me under these circumstances. Keep in mind I had just purchased a $124,000 car from them several months ago and was getting ready to purchase another $115,000 car. They still refused to do anything and Jeff got pretty arrogant. He made his last statement that they were not going to give me a check and walk off to his office with his back to me. The SA was still there and I just said fine credit the money back to my card and left. Jeff was really stuck on his point of view and was not going to change. This was my worst experience at any car dealership I've work with, and over the years I've worked with 3 different BMW dealerships and several other non-BMW ones as well. He may have been having a bad day but I will not be going back to this dealership, which is a shame because the Sales Associate was great, the Finance Manager was a real bad experience. The fact they would not give me the $2,500 back as a check for a sale they could not make and his attitude will have me never going back to this dealership. BE WARNED IF YOU PUT ANY DEPOSITIS DOWN AT THIS DEALERSHIP.

Was interested in used vehicle from BMW Nashville. Talked with representative and tried to put a deposit on the car,but was told could not do that without signing papers. I am 100 miles away so that was not possible. I was told that a 48 hour hold could be put on car so that I could come see it. Told them I wanted to pay cash for the car and asked for a cash price and was told someone would respond.to me. I asked for the 48 hour hold and was told car would be available to see at appointment time set within that time frame. Got no response on the cash price but planned trip to get car. Then received call saying car was sold. Now know why used car dealers have such low trust rankings among the nation’s populace. Would advise no one to deal with BMW Nashville.

I am on my 2nd purchase Cody is an exceptional person He actually cares about who he is dealing with. You really will not find that many places these days

I took my 2021 430i coupe in for a tire replacement. I have had the car less than a month and found a bulge in the tire. I hit a very large unavoidable pothole on the night I purchased the car. I assume this is what caused the bulge. Of course, this was not covered under any warranties that were purchased with the car. The cost of the tire replacement was $400+. I had also had 2 major warnings come up on the iDrive screen-Engine Malfunction & Drivetrain Malfunction. The car had 5100 miles on it at the time of the messages. These are pretty major warnings for a practically new car. I asked service to check these warnings and see what was going on. I was told by Brad that could not be done the day I was there because it would take several hours and I was waiting on the car. I said I could leave the car if I could have a loaner. He told me they were not giving out loaners unless the car had to be left for several days. I just paid over $50,000 for a practically brand new car and in less than a month have had to pay for a new tire and have had major engine warnings, and you are not willing to give me something to drive while this is being checked out? I asked Brad if they could just look at the code saved from the message and let me know if the car is safe to drive and I would make arrangements to bring it back to get to the reason for the warnings repaired. After asking three times, Brad finally agreed to check the cause of the message. He reported back that it was a reading from an engine knock sensor. The reading could be from a bad sensor (the car has 5,000 miles). Another reason could be from mice chewing on wires in the engine!? He reported that mouse droppings were found in the engine compartment, and there was a strong possibility the wires have been chewed on causing the sensor to send the warning. Brad informed me if this was the case, none of the repair would be covered under warranty. I told him I keep the car in the garage, have seen no evidence of mice or destructive activity in my garage, have kept 2 vehicles in the garage for the past 6 years and never had a mouse problem with them. I said quite possibly this happened before I got the car, in which case, I have no intention of paying for the repair of this. Brad insinuated that if the mouse problem is the case, that it happed after I received the car, since the sensor went off the first time at 5100 miles. That does not mean the damage was not already there. The fact that 3 weeks after I bought the car, a family of mice took up residence under the hood of my car and have destroyed the wiring, is highly unlikely in my opinion. I do not know for sure the warning message is a result of "chewed" wiring until the car is actually inspected at the time the engine knock sensor is replaced. I do know that if that is what I am told, I will not be paying for the labor of taking the car apart and putting it back together and will be taking the car back to BMW Cool Springs where it was purchased because clearly it had major issues when it was sold to me. I expected top notch customer service for what is said to be an excellent dealership. I did not get that and was very disappointed.

Tried to sell me a repair on a non-existent oil leak. Got a second opinion and there was no leak present. Won't be going back.

Victoria Mulea helped me and my brother with 2 custom build M3 comps! Pricing was best in the country, and there were absolutely no games! Victoria updated us every step of the way, from when the builds went into production, got on the boat, arrived at the port, and arrived at the dealership. It was an amazing experience, and we got to enjoy Nashville for the day as well! Matt McCain , the sales manager, whom we originally spoke with about getting the cars, is a straight shooter and extremely cordial over the phone when we first started. When we we finalized paperwork a few days before arriving, Omar Nelson, the finance manager, was also super helpful and courteous. Thank you Victoria, Matt, and Omar on an amazing buying experience! And yes, you're all correct...skyscraper grey is a much better color than that ugly brooklyn grey!

Victoria Mulea helped me and my brother with 2 custom build M3 comps! Pricing was best in the country, and there were absolutely no games! Victoria updated us every step of the way, from when the builds went into production, got on the boat, arrived at the port, and arrived at the dealership. It was an amazing experience, and we got to enjoy Nashville for the day as well! Matt McCain , the sales manager, whom we originally spoke with about getting the cars, is a straight shooter and extremely cordial over the phone when we first started. When we we finalized paperwork a few days before arriving, Omar Nelson, the finance manager, was also super helpful and courteous. Thank you Victoria, Matt, and Omar on an amazing buying experience! And yes, you're all correct...skyscraper grey is a much better color than that ugly brooklyn grey!

Excellent, classy dealership and top level sales personnel. It was easy to test drive cars.

Terrible experience. I had an appointment to have my BMW that I purchased at this location serviced. When I arrived I was assigned to an advisor. He was very unprofessional, rude and unorganized.

The service department had is terrible. Specifically, the service technician, Michael Whittaker was unorganized and rude. I was dropping my BMW that I purchased at this location off for scheduled service. I would recommend they train their employees better to be polite and courteous to their customers. Unfortunately one employee can give an entire dealership a bad reputation.