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Lexus of Watertown

(3,206 reviews)
Visit Lexus of Watertown
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2025 state dealer award
View 13 awards
2025 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (888) 725-4858 (888) 725-4858
Used (888) 726-1611 (888) 726-1611
Service (888) 729-7921 (888) 729-7921

Inventory

See all 216 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2016.
When you shop with us you'll do so in complete comfort. The majority of our inventory is indoors in our well-lit showroom which makes it simple to select your ideal new Lexus any time of year. And what an inventory it is! We're proud to offer one of the largest selections of new and L/Certified Lexus models you'll find on the East Coast as well as a vast selection of imports and domestics many of which are priced under $15000. We also just opened a nail salon and it is complimentary with every Service! Our seasoned and exceptionally kind sales associates are highly trained making them the perfect resource for any questions you may have!
Boston Lexus Shoppers Deserve the Best. They Deserve Lexus of Watertown

Service center

Phone number (888) 729-7921

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(3,206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Watertown from DealerRater.

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Excellent experience from the minute I walked in the

Excellent experience from the minute I walked in the door. Kevin Silva was genuine and very easy to work with. Pat Bradley helped work on the final details of the sale and Catherine Rogers was fantastic in finalizing the financial paperwork. A fabulous team and a 5 star experience!

Excellent experience from the minute I walked in the

Excellent experience from the minute I walked in the door. Kevin Silva was genuine and very easy to work with. Pat Bradley helped work on the final details of the sale and Catherine Rogers was fantastic in finalizing the financial paperwork. A fabulous team and a 5 star experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Elle, it means a lot to hear you had such a seamless experience and team assistance at Lexus of Watertown. We are happy you are a satisfied customer. Enjoy your new car!

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Excellent experience at Lexus of Watertown!

Excellent experience at Lexus of Watertown! I worked with Kevin Silva, who made the experience so easy and quick. From negotiating to driving my vehcile to the RI DMV, he made the process painless. I can’t recommend enough!

Excellent experience at Lexus of Watertown!

Excellent experience at Lexus of Watertown! I worked with Kevin Silva, who made the experience so easy and quick. From negotiating to driving my vehcile to the RI DMV, he made the process painless. I can’t recommend enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your fantastic feedback about Kevin and our team! We truly appreciate your support and hope you enjoy your new ride. See you next time at Lexus of Watertown!

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Great job all around at Lexus of Watertown.

Great job all around at Lexus of Watertown.. Kevin Silva the sales person was attentive and informative

Great job all around at Lexus of Watertown.

Great job all around at Lexus of Watertown.. Kevin Silva the sales person was attentive and informative

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jack, thank you for choosing Lexus of Watertown and for sharing your glowing review of Kevin Silva! Your feedback means a lot to us. See you next time!

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Kevin Siva provided a superb level of service during the

Kevin Siva provided a superb level of service during the entire process of purchase process. He was patient, knowledgeable, pleasant and was great at follow up and keeping us apprised of when our new 2026NX 350h would be in. Also great at explaining all the tech and features when we picked up our vehicle. Superb all the way around.

Kevin Siva provided a superb level of service during the

Kevin Siva provided a superb level of service during the entire process of purchase process. He was patient, knowledgeable, pleasant and was great at follow up and keeping us apprised of when our new 2026NX 350h would be in. Also great at explaining all the tech and features when we picked up our vehicle. Superb all the way around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new 2026 Lexus NX 350h, Jim! We’ll pass your kudos along to Kevin. Thanks for choosing Lexus of Watertown! Safe travels!

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I picked up my new car this week .

I picked up my new car this week . . Many thanks to John Barstow for making the process so easy. I appreciated his professionalism and willingness to handle all of my questions and concerns. I would highly recommend John to anyone purchasing a car! TY. GMC

I picked up my new car this week .

I picked up my new car this week . . Many thanks to John Barstow for making the process so easy. I appreciated his professionalism and willingness to handle all of my questions and concerns. I would highly recommend John to anyone purchasing a car! TY. GMC

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Gina, we are so pleased that John helped you find the perfect ride! Thank you for choosing Lexus of Watertown and for sharing your experience. Congratulations on your new car!

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I worked with John at Lexus of Watertown for the purchase

I worked with John at Lexus of Watertown for the purchase of a new SUV. John was very knowledgeable and helped me evaluate the choices I was considering. I never felt pressured in any way. He was very professional and responsive to the questions I had about the process.

I worked with John at Lexus of Watertown for the purchase

I worked with John at Lexus of Watertown for the purchase of a new SUV. John was very knowledgeable and helped me evaluate the choices I was considering. I never felt pressured in any way. He was very professional and responsive to the questions I had about the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Joe, thank you for choosing Lexus of Watertown and placing your confidence in John! We wish you many safe and happy miles ahead!

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Kevin was fantastic and rushed to get everything done for

Kevin was fantastic and rushed to get everything done for us on the timeline that worked for us!

Kevin was fantastic and rushed to get everything done for

Kevin was fantastic and rushed to get everything done for us on the timeline that worked for us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for stopping by to leave Lexus of Watertown a wonderful review! It's awesome to hear you were in capable hands with Kevin.

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Excellent service from start to finish!

Excellent service from start to finish! The staff at [Dealership Name] were professional, knowledgeable, and made the entire buying process smooth and stress-free. Love my new Lexus!

Excellent service from start to finish!

Excellent service from start to finish! The staff at [Dealership Name] were professional, knowledgeable, and made the entire buying process smooth and stress-free. Love my new Lexus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Lexus! Thank you for choosing Lexus of Watertown and for sharing your feedback about our team.

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Working with John was an absolute pleasure.

Working with John was an absolute pleasure. He went above and beyond to make sure the car was ready by a specific date for my wife, and the entire experience was seamless from start to finish. John’s professionalism and attention to detail made the process easy and enjoyable. My wife and I will definitely be back to purchase more cars in the future because of John’s outstanding service.

Working with John was an absolute pleasure.

Working with John was an absolute pleasure. He went above and beyond to make sure the car was ready by a specific date for my wife, and the entire experience was seamless from start to finish. John’s professionalism and attention to detail made the process easy and enjoyable. My wife and I will definitely be back to purchase more cars in the future because of John’s outstanding service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Benjamin, we're glad John made the experience seamless and enjoyable for you and your wife. Thank you for choosing Lexus of Watertown, and we hope to welcome you back in the future! Safe travels!

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Working with John was an absolute pleasure.

Working with John was an absolute pleasure. He went above and beyond to make sure the car was ready by a specific date for my wife, and the entire experience was seamless from start to finish. John’s professionalism and attention to detail made the process easy and enjoyable. My wife and I will definitely be back to purchase more cars in the future because of John’s outstanding service.

Working with John was an absolute pleasure.

Working with John was an absolute pleasure. He went above and beyond to make sure the car was ready by a specific date for my wife, and the entire experience was seamless from start to finish. John’s professionalism and attention to detail made the process easy and enjoyable. My wife and I will definitely be back to purchase more cars in the future because of John’s outstanding service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Benjamin, thank you for sharing your feedback about John and our team! We are proud to deliver seamless support here at Lexus of Watertown, and we look forward to welcoming your family back in the future.

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