Reviews
Special thanks to John for hooking me up with my new
Special thanks to John for hooking me up with my new lease and getting me my preferred color (Nightfall Mica)! I have chosen Lexus of Watertown for my last four vehicle leases, and it has been a great experience. I highly recommend the dealership and that you ask for John!
Special thanks to John for hooking me up with my new
Special thanks to John for hooking me up with my new lease and getting me my preferred color (Nightfall Mica)! I have chosen Lexus of Watertown for my last four vehicle leases, and it has been a great experience. I highly recommend the dealership and that you ask for John!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Brendan, thank you for being a loyal customer of Lexus of Watertown! We are thrilled to hear that you are pleased with your experience working with John on your new lease. We will pass along your kind words, and we look forward to seeing you down the road!
Special thanks to John for hooking me up with my new
Special thanks to John for hooking me up with my new lease and getting me my preferred color (Nightfall Mica)! I have chosen Lexus of Watertown for my last four vehicle leases, and it has been a great experience. I highly recommend the dealership and that you ask for John!
Special thanks to John for hooking me up with my new
Special thanks to John for hooking me up with my new lease and getting me my preferred color (Nightfall Mica)! I have chosen Lexus of Watertown for my last four vehicle leases, and it has been a great experience. I highly recommend the dealership and that you ask for John!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and the excellent review of John and our team! We are grateful for your business and hope you'll visit us again at Lexus of Watertown. Enjoy your new car!
I had a great experience with Lexus of Watertown when
I had a great experience with Lexus of Watertown when purchasing my 2026 RX350 especially with the help of the sales person, Alec Nicholson, who was knowledgeable, friendly, and very generous with his time. Alec navigated the whole purchase process effectively and efficiently. I will pass on my positive experience to those I know who are thinking of a new car purchase! Elinor Burns, Lowell, Mass.
I had a great experience with Lexus of Watertown when
I had a great experience with Lexus of Watertown when purchasing my 2026 RX350 especially with the help of the sales person, Alec Nicholson, who was knowledgeable, friendly, and very generous with his time. Alec navigated the whole purchase process effectively and efficiently. I will pass on my positive experience to those I know who are thinking of a new car purchase! Elinor Burns, Lowell, Mass.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your fantastic review, Elinor! We're thrilled to hear Alec made your experience smooth and enjoyable. Congratulations on your new 2026 RX 350, and we look forward to seeing you again at Lexus of Watertown. Safe travels!
Words can’t explain how amazing Ussa is!
Words can’t explain how amazing Ussa is!! From the moment he introduced himself till I got my keys I had never had such a phenomenal experience at a dealership. Ussa it’s truly a gentleman. He answered all my questions with patients. Anyone who wants to buy a vehicle from lexus of Watertown should ask for him for he will truly go the distance to accommodate you.
Words can’t explain how amazing Ussa is!
Words can’t explain how amazing Ussa is!! From the moment he introduced himself till I got my keys I had never had such a phenomenal experience at a dealership. Ussa it’s truly a gentleman. He answered all my questions with patients. Anyone who wants to buy a vehicle from lexus of Watertown should ask for him for he will truly go the distance to accommodate you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad you had a phenomenal experience with Ussa at Lexus of Watertown! It's wonderful to know he went the extra mile for you. Enjoy your new ride!
Another flawless transaction w Ussa’s help!
Another flawless transaction w Ussa’s help! He’s made it hard to go to another dealership highly recommend!
Another flawless transaction w Ussa’s help!
Another flawless transaction w Ussa’s help! He’s made it hard to go to another dealership highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback, Igor! We’re glad to hear Ussa continuously earns your business. Your recommendation means a lot, and we'll see you next time at Lexus of Watertown!
I had an excellent experience working with Kevin at Lexus
I had an excellent experience working with Kevin at Lexus of Watertown. He was transparent throughout the process, answered all my questions clearly, and helped me find the best option without any pressure or upselling.
I had an excellent experience working with Kevin at Lexus
I had an excellent experience working with Kevin at Lexus of Watertown. He was transparent throughout the process, answered all my questions clearly, and helped me find the best option without any pressure or upselling.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Kevin at Lexus of Watertown. We're happy to hear he was transparent, informative, and low-pressure throughout the process. Happy driving!
Alec’s assistance in our Lexus purchase experience was
Alec’s assistance in our Lexus purchase experience was great! Polite, knowledgeable, friendly, and generous with his time. Lexus- you are lucky to have him on your staff!!
Alec’s assistance in our Lexus purchase experience was
Alec’s assistance in our Lexus purchase experience was great! Polite, knowledgeable, friendly, and generous with his time. Lexus- you are lucky to have him on your staff!!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elinor, we are so grateful for your kind words about Alec! We'll pass along your compliments to him. Thank you for trusting Lexus of Watertown with your business. Congrats on your new ride!
Overall, this was one of the best car-buying experiences
Overall, this was one of the best car-buying experiences I’ve had. I would highly recommend Watertown Lexus and Kevin Silva as a salesperson to anyone looking for a transparent, friendly, and knowledgeable professional who truly prioritizes customer satisfaction.
Overall, this was one of the best car-buying experiences
Overall, this was one of the best car-buying experiences I’ve had. I would highly recommend Watertown Lexus and Kevin Silva as a salesperson to anyone looking for a transparent, friendly, and knowledgeable professional who truly prioritizes customer satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your awesome feedback, Trish! We're thrilled Kevin and our team at Lexus of Watertown provided you with a top-notch car-buying experience. We truly appreciate the recommendation, and we hope to see you again down the road!
I purchased a car from Steve Batsinelas , who promised
I purchased a car from Steve Batsinelas , who promised to address a minor issue. He assured me it would be fixed within 3-4 days of payment. I paid the full amount, but Steve has stopped responding to my calls and messages for the past two days. Once Lexus of Watertown received payment, customer service disappeared completely .
I purchased a car from Steve Batsinelas , who promised
I purchased a car from Steve Batsinelas , who promised to address a minor issue. He assured me it would be fixed within 3-4 days of payment. I paid the full amount, but Steve has stopped responding to my calls and messages for the past two days. Once Lexus of Watertown received payment, customer service disappeared completely .
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Steve, I'm sorry to hear that you are frustrated. We pride ourselves on providing excellent service even after the sale, so please reach out to me at your earliest convenience so we can address the issue with your vehicle and restore your trust in our dealership. Thank you, Brian Kelly - Pre-Owned Manager - 617-393-4373
Thank you. I will wait and see how the situation evolves. I hope it will be resolved as agreed. I will keep everyone updated.
Ussa was awesome !
Ussa was awesome ! Greeted us when we arrived and texted us throughout the whole process to let us know what was happening at each step. I’d recommend anyone looking for a Lexus to go and see him !
Ussa was awesome !
Ussa was awesome ! Greeted us when we arrived and texted us throughout the whole process to let us know what was happening at each step. I’d recommend anyone looking for a Lexus to go and see him !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Ussa and our team! We are so grateful to have your support and we hope to see you again at Lexus of Watertown. Enjoy your new car, Jay!