Reviews
I've had to get my car towed 4 times supposedly same
I've had to get my car towed 4 times supposedly same issue 1st time battery was replaced .. 2nd 3rd time nothing was done 4th time they kept my car i told them it was not the battery they have had my car over a week and they are still stuck with it bring the battery until today now they say its a parasitic draw... well duh.. im not a mechanic and even I knew that.. ive never been this disappointed til now... unfortunately for md they are the closest dealership and ive been coming here for over 10yrs.. this what happens when new managers come in .. I hope i can get my car back soon..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
My search for a new car began at a different Chevrolet
My search for a new car began at a different Chevrolet dealership in Austin, but the experience there was extremely disappointing and left me feeling frustrated. Seeking a better outcome, I immediately drove to Henna Chevrolet. Upon arrival, Roger greeted my friend and me at the entrance. I shared my previous dealership experience, and Roger immediately understood the situation—even without me mentioning the name—which spoke volumes about his knowledge and professionalism. He was more than happy to assist me in finding the right car. Roger guided me through the purchase of my 2026 Chevrolet Trax RS, making the entire process smooth and stress-free. Before I left with my new car, Roger took the time to sit with me and thoroughly explain all the features, which I found both impressive and extremely helpful. A few days after my purchase, Roger checked in to see how I was enjoying my new car. This thoughtful follow-up was greatly appreciated. I wholeheartedly recommend Roger and Henna Chevrolet to anyone looking for a positive car buying experience. Thank you, Roger!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Horrible Service department customer service.
Horrible Service department customer service. The service rep has no professional manners and experience with ppl.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Good customer service and even better prices.
Good customer service and even better prices. I have always been treated fairly with every car I have bought from them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Absolutely the best car purchase experience EVER!
Absolutely the best car purchase experience EVER!! Staff is knowledgeable on their product and very friendly. Highly recommend everyone check out Henna's great team! From the sales force to the service department, everyone is top notch!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Always amazing experience!
Always amazing experience! Wouldn't go anywhere else. Very knowledgeable and helpful. Purchased my vehicle here and only trust Henna for any services needed for my vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cynthia, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had an issue today during what should have been a simple
Had an issue today during what should have been a simple tire rotation and oil change. My tire pressure sensors were working fine before the visit. After the service, I was told none of the sensors would sync because one was supposedly bad. I asked them to double-check, since it seemed like an odd coincidence for everything to stop working right after a rotation. They looked again but gave me the same explanation. Rather than taking responsibility up front or escalating it to a manager, I had to push for some sort of assurance. Eventually, they agreed to cover the labor but still charged me for the part. I went ahead with it just to avoid wasting more time. To make things worse, the final price wasn’t what was originally quoted. Poor communication all around. I’d recommend looking elsewhere for service. Holding customers financially responsible for problems that happen under your care isn’t acceptable. Be cautious if your technician is Alvin Castillo.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Since I owned a C7 Corvette I have used Henna because of
Since I owned a C7 Corvette I have used Henna because of their vast Corvette experience. I trusted their workmanship. Recently I needed to replace all 4 tires on this car. During a recent oil change I observed a sign in the lobby that stated they match any tire estimate. I visited three tire sources and obtained my best one from Costco. I drove to Henna, presented the estimate in hope of matching the cost and buying my tires there along with a new alignment. I was told Henna does not match Costco estimates. I asked why don't they state the tire dealers they will not match on their sign? No-one could answer that question. I wasted my time and gas driving to this dealership. The price match plan is nothing more than a scam and obvious false advertising. Although I purchased a 2025 vehicle at Henna and had all my Corvette maintenance accomplished there, I do not plan on returning to Henna. There are other dealerships and shops available and closer to my home. So Long Henna.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I was an extremely wonderful experience to work with
I was an extremely wonderful experience to work with Chris in the purchase of my new SUV. I would recommend Henna to anyone who is looking for a new vehicle. Anthony made the purchase process very easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, thank you for your kind review; we are happy to pass along your comments to the team here at Henna Chevrolet, L.P.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Henna always does a great job servicing my vehicles since
Henna always does a great job servicing my vehicles since 1995. I trust them and know they won't try to convince me I need services that are unnesssary.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susan, thank you for choosing Henna Chevrolet, L.P. as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!