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(330 reviews)

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Bad service.

Bad service. They ruined the rims on my truck and refused to fix them. Do yourself a favor and drive far away from this Toyota service center.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Andrik was very professional.

Andrik was very professional. He explained what was done and recommended future service. Best of all maintenance service was done in the time he specified.was don

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always upsells service.

Always upsells service. Wants to fix things that aren't broken. Checked red boxes for tires wearing uneven. Tires were new.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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My alternator and battery died 40 miles east of Indio,

My alternator and battery died 40 miles east of Indio, and my Camry had to be towed to I-10 Toyota late Christmas Eve. They checked the car as soon as they opened on December 26 and proceeded to replace the battery and alternator in a timely manner. The service manager was courteous and knowledgeable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I have been going to I-10 Toyota since 2006.

I have been going to I-10 Toyota since 2006. Every visit there has been a great experience. On my recent service Enrique was very professional, pleasant and helpful. Everything was done well and quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Marcos Hernandez, Service Advisor, was Great!

Marcos Hernandez, Service Advisor, was Great! From the time I got to I-10 Toyota until the time I came back to pick up my vehicle, he was polite, professional and knowledgeable. His communication skills was amazing because he informed me of everything I needed and wanted to know. I hope you understand that this isn’t so common these days so please take care of him because he is taking care of your loyal customers.πŸ˜ŽπŸ‘πŸ»

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I want to thank Eddie, in service, and Anthony, in

I want to thank Eddie, in service, and Anthony, in Management, for guiding me through my purchase and most importantly, addressing and helping with my car issues.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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People make or break a business.

People make or break a business. The staff at I 10 Toyota seem to enjoy their jobs and that translates into better customer care and a satisfying purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Everyone was helpful and friendly and the car is

Everyone was helpful and friendly and the car is performing well.We asked to have the loud irritating beeps removed, especially the one when all you do is simply open the car door. They refused to do that.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I wanted to thank I 10 Toyota, and especially Service

I wanted to thank I 10 Toyota, and especially Service Advisor, Marcos Hernandez', after a very pleasant experience having my Prius in for service. Marcos was helpful, friendly, knowledgable and professional from beginning to end and the work done was excellent. Thank you, Marcos, from a very satisfied customer.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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