Reviews
Write a reviewGreat Service and Great Facilities
I arrived and almost instantly I was asked how I could be helped. I explained the need to have a tire replaced with one that I had purchased -- Williamsburg Ford did not have a 235x40x19 so I purchased on my own. Right away one of the staff was called over to replace the tire. Within 25 minutes of driving in I was driving out. AS ALWAYS the staff was courteous. I will continue to have my Ford/Mercury cars serviced at Williamsburg Ford.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Williamsburg Motors. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
Great Dealership
I worked with Mr. Alderman. He was very professional and friendly. He worked with me and got me a great deal and left nothing to question. He's a very valuable member of your sales team and his customer service is unmatched. Great dealership and friendly people to be around!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Hatcher, Thank you for your recent purchase and for the positive comments regarding Todd Alderman and your purchase experience. Steve Mullen General Manager
Customer
Although service department was very busy, they honored my appointment when I told them I had made one by phone. I like the inspection report provided. Did not like, display screen not returned to the screen I had it on.
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. Please let us know if there's anything else we can do for you.
Great Car Buying Experience
We had previously discussed buying our 2016 Ford Explorer Sport from another dealer until they pulled a "bait & switch" on us. Williamsburg Ford was terrific, great people, no pressure approach and a competitive price. Couldn't ask for anything more!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Anders, Thank you for your recent purchase and for the positive comments regarding your experience. Steve Mullen General Manager
Michael Long
Greg was great. Friendly and easy to deal with. Not pushy. Thanks again, Mike
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy you had such a positive experience with us, Michael! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
1st Appointment
When Ms. Driscoll looked up and saw I was looking for someone to take my car in, she stated she could help me; I told her I had made an online appointment for a state inspection. She inducted the car at 7AM and got me from the waiting room when it was complete. At 7:20 I was driving out.
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Marques, Thank you for your recent service and for the positive comments regarding your visit. Steve Mullen General Manager
2016 Escape
The driver visor was replaced in about 30 minutes in my new 2016 Escape. Now everything works.Dawn did A graat job as usual
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We always want our customers to feel the way you felt when leaving our location. Don't hesitate to call us if you ever need anything.
Great Service
2011 Ford Escape. We buy fords because of Williamsburg Motors and your service department. You are polite and helpful but most important - your staff is EXCELLENT at caring for our vehicles! Thank you.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Fitzgerald, Thank you for your recent service and positive comments regarding our staff. Steve Mullen General Manager
Thank you our Williamsburg Ford Family
As always, very well pleased. Part was ordered. Arrived in a timely manner. Was phoned it had come in and was ready to install. Stopped by and pulled in the bay. They popped the part in and I was off in no time. Thank you Williamsburg Ford! You are awesome.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you enjoyed working with our staff, Gilbert. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Overall history of good service after the purchase
We have a Ford 150 and routinely service the truck at your dealership. You staff is friendly, knowledgeable and efficient. My vehicle is always serviced promptly and the work is done right. I've come to automatically call your dealership when service is needed because of a history of professionalism and knowing that my vehicle will be properly maintained.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dominic, thank you for sharing your recent experience at Williamsburg Motors. It's great to hear that we could be of such help!