Reviews
Write a reviewRepairs to our Fusion Hybrid
The necessary repairs were successfully completed in a timely fashion
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Arendt, Thank you for your recent service and for the positive comments regarding your experience. Steve Mullen General Manager
Free inspection needed
This was just a state inspection ($16) but I purchased my Focus before free State inspections. Mazda has free inspections & car wash. Valet /car . Focus still has hesitation occasionally. maybe Mazda next car???
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Service was excellent...! Thank you Stephen Roberts
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you were pleased with your visit! Please don't hesitate to give us a call if there is anything else we can do for you.
Great place to purchase your new car.
John K. has sold us our last two vehicles. It is truly a pleasure to have someone like him in your employ. John is most helpful, friendly and knowledgeable in the product line. He has made the entire experience a great experience. The Sales Manager was also most courteous and knowledgeable in the financing assistance. Our purchase was a 2017 Escape. My wife and I are totally pleased with the entire process.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Burton, I apologize for the late response but better late than never. Thank you for your recent and previous purchase. We appreciate the positive comments regarding John Krzyzanski and our sales manager. Steve Mullen General Manager
Excellent Service -- as usual
As usual I received excellent service. When I arrived at 7:00 AM the service staff was expecting me since I had used the online "request service" form to request "The Works" and a state inspection. I was told that my car should be ready in about an hour so I went into the waiting and showroom area to read the local paper they had provided, to checkout the showroom cars, and to read my book. True to their word my 2014 Fusion was ready to drive home at around 8:15 AM. When I paid my bill I was reminded that there was a Ford rebate available and I was reminded how to process. The excellent service is why I continue to return to the dealership.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. We hope to continue to be of service for many years to come.
Service review
2015 Ford Escape. Service was great and fast. Staff was very helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great people
This was the best car buying experience ever. The customer service was unbelievable. I would definitely recommend them to anyone I know. Good honest people work there. You don't find that very often.THANKS!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your warm review of the team here at Williamsburg Motors! If there is anything else we can do for you, please give us a call.
Great sevice
It took a couple more days than planned, but the work was excellent as always. You can never tell work was done on the vehicle and that is the way it is supposed to be.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Franks, Thank you for your recent service and for the positive comments regarding your service experience. Steve Mullen General Manager
Retired Air Force
The service was outstanding and was done in a timely manner.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Richard! Feel free to stop by if you ever need any more help.
Pleasant, friendly and efficient service.
The staff at Williamsburg Ford is always so pleasant and efficient. Everything was explained and the work done in a very timely manner. Thank you, Bobbie Garver Williamsburg, VA
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms. Garver, Thank you for your recent service and positive comments regarding your visit. Steve Mullen General Manager