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Williamsburg Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (173 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (173 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Williamsburg Ford from DealerRater.

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Always great.

Always great service, finished within one hour. I always rep them for service and for purchasing.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
4.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ms. Cason, Thank you for your recent service and positive comments regarding our service and sales teams. Steve Mullen General Manager

Brand new customer, now a customer for life!

I came in to look at the Ford Explorer as my wife was unhappy with the size of her 2015 Suburban LTZ we had recently purchased. My expectations were low as I new it woukd be difficult to fet out of the current vehicle. After meeting Rob he worked hard to find a way to make it work. We ended up getting a very fair amount for our trade as well as 0% interest on out new Explorer Platinum! Byron Lineberry and Rob Pesante both were excellent!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ms. Brenner, Thank you for your recent purchase and positive comments regarding your purchase experience with Rob and Byron. Steve Mullen General Manager

Respectful, polite and professional

We brought in our 2009 lincoln MKS for some minor warranty work. They gave us a loaner to drive (2013 Edge SUV Type) while the work was being done which only took a half a day. Every one is polite and professional. These are some of the reasons we purchased and have work done by you even though we mostly live and work in Northern Virginia.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your positive review, Margaret. We always strive to provide excellent service with a professional and caring staff here at our location. Thank you for your positive review and recommendation of our dealership!

Great service; the entire complex is very clean.

I brought my old SUV to the Ford Service Center for 7 years. From that excellent experience, I knew the Ford Sales Team would be great too. Pete Jefferson came out to check on me when I first started looking for a new car in the lot. He was kind and very helpful and I didn't feel any pressure to make a quick decision. I ordered a new 2015 Edge and took possession on 12/31/2016. I am very pleased with my service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Trustworthy service

Supportive and helpful personnel ...trust car well maintained without fluff or unnecessary repairs...and help with coupon credit nice too!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your feedback, William. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We greatly appreciate your business, and thank you again for the review!

Always a great experience with service department

Service advisor David is always keeps me informed of what is the status of my vehicles while being serviced. Always a good experience.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Overall review

Service department is excellent. Purchased a 2013 Ford Edge. Great car. What tipped the sale to Williamsburg Ford was an attentive sales person, good price, and offered amenities that were important. By that I mean the free oil changes, inspections, and loaner car. I live in Toano and work at Langley AFB. Having a loaner car is very important and influenced buying the car in Williamsburg rather than at a Hampton Ford dealership. I recommend Williamsburg Ford all the time and will likely bring my son in this summer to look at a car. I also enjoy that your service department is open late.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

George, thank you for your positive review. We're happy to have been of service to you. Thanks again for the positive feedback!

Great service.

2016 Escape. My new, sweet, Escape had her first oil change. We were in and out in an hour. Everyone was nice. Price definitely good.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you enjoyed working with our staff, Kathryn. It's good to hear our team is living up to the promise of providing fantastic service to our customers.

Good Service at a reasonable price

No problems, which is what you want. Always polite & reasonable to deal with.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mr.Miller, Thank you for recent service and for the positive comments regarding your visit. Steve Mullen General Manager

Great Experience

This is the third vehicle we've bought at Williamsburg Ford and the best experience so far. Robert Pesante couldn't have been more helpful in the purchase of my new F 150. He was a pleasure to deal with. Likewise, Ron Gibson was great, handling the financial side of the sale with his usual effeciency.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mr.Willis, Thank you for your recent purchase and repeat business. We appreciate the positive comments regarding Rob Pesante and Ron Gibson during your purchase experience. Steve Mullen General Manager