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Waite Toyota

(980 reviews)
Visit Waite Toyota
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30am
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–4:00pm 8:00am–3:00pm
Sunday Closed Closed
2026 consumer dealer award
View 8 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (315) 804-6128 (315) 804-6128
Used (315) 804-6072 (315) 804-6072
Service (315) 836-4605 (315) 836-4605

Inventory

See all 71 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2013.
At Waite Toyota we strive to make buying or leasing a vehicle a pleasant and rewarding experience. We have a brand new showroom to allow you more comfort as you shop for your Toyota and an all new state-of-the-art Service and Parts Building. Please review our extensive inventory of Toyota cars trucks and SUVs. We work hard to get you into the vehicle you have always wanted and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. The Waite Family has been proudly serving Watertown and Fort Drum since 1929. Give us a call or stop in to see us today!
Simply the Best

Service center

Phone number (315) 836-4605

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30am
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(980 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Waite Toyota from DealerRater.

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Joshua was a pleasure to work with as well as Tim Everson. They were a huge help in our purchase

Joshua was a pleasure to work with as well as Tim Everson. They were a huge help in our purchase

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Thank you!

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Josh was SO nice and helpful! He’s very knowledgeable. You have a great salesman there. He deserves a raise!

Josh was SO nice and helpful! He’s very knowledgeable. You have a great salesman there. He deserves a raise!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Everyone was great! Jon K. was very patient and understanding and accommodating of my time and schedule....with no pressure. Biz man,Tim, was the same...and very thorough in his presentations. Be it known that one of the reasons we gravitated to Waite Toyota is because we know it's of good famil and good people....and no less important is the fact that Mary and I had grown to respect and feel comfortable with Stephanie through the years, as we encountered the manner of her good service at another dealershi. Keep up the good work ,folks. We are happy to be in your good hands!

Everyone was great! Jon K. was very patient and understanding and accommodating of my time and schedule....with no pressure. Biz man,Tim, was the same...and very thorough in his presentations. Be it known that one of the reasons we gravitated to Waite Toyota is because we know it's of good famil and good people....and no less important is the fact that Mary and I had grown to respect and feel comfortable with Stephanie through the years, as we encountered the manner of her good service at another dealershi. Keep up the good work ,folks. We are happy to be in your good hands!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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My experience at Waite Toyota was a pleasant, productive experience. Matt Spencer was very helpful.

My experience at Waite Toyota was a pleasant, productive experience. Matt Spencer was very helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Thank you!

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Steve was very helpful and made sure that the experience was positive. The car is great and so was the service.

Steve was very helpful and made sure that the experience was positive. The car is great and so was the service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I love Waite Toyota.. Matt Saunders has made my two previous lease deals an absolute breeze and this third one was the same. I was in and out, paperwork and all, in one hour tops! Thanks guys! I’ll be back in three years!

I love Waite Toyota.. Matt Saunders has made my two previous lease deals an absolute breeze and this third one was the same. I was in and out, paperwork and all, in one hour tops! Thanks guys! I’ll be back in three years!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review Carol!

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My experience here was great. My sales representative, Will, was professional and incredibly helpful throughout the purchase of my truck. Even though I requested maintenance items that weren’t listed on the CARFAX, he handled everything without issue. He kept me constantly informed on the truck’s status, which made the entire process seamless. I would highly recommend this dealership to anyone looking for a vehicle."

My experience here was great. My sales representative, Will, was professional and incredibly helpful throughout the purchase of my truck. Even though I requested maintenance items that weren’t listed on the CARFAX, he handled everything without issue. He kept me constantly informed on the truck’s status, which made the entire process seamless. I would highly recommend this dealership to anyone looking for a vehicle."

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing William!

Dealer response

Thank you for sharing William!

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The service was outstanding and everyone I encountered was very personable. I was helped instantly and I didn't feel like I was being pushed. Matt was very easy-going and helpful.

The service was outstanding and everyone I encountered was very personable. I was helped instantly and I didn't feel like I was being pushed. Matt was very easy-going and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you!

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Jessica is awesome to work with she has always taken care of all our needs

Jessica is awesome to work with she has always taken care of all our needs

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Matt is very professional and very knowledgeable. He responds right away every time I ask questions. He is also kind and honest.

Matt is very professional and very knowledgeable. He responds right away every time I ask questions. He is also kind and honest.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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