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Meet Steven Malbouf

Steven Malbouf headshot
Sales & Leasing Consultant
(147 reviews)

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Industry experience 28 years
Dealership experience 17 years

I started working in the auotomobile industry in December 1996, soon after serving in the united States Marine Corps infantry for four years. I live in Lowville NY and enjoy racing dirt bikes in the summer and riding snowmobiles on the Tug Hill during the winter with my son. I love helping my customers purchase or lease new or pre owned vehicles every day and look forward to helping you. thanks and have a great day.

Reviews

Was a real pleasure buying our new vehicle at Waite.

Was a real pleasure buying our new vehicle at Waite. They made it very easy and painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

All the staff were professional, patient & worked with me

All the staff were professional, patient & worked with me to meet my needs as a customer. After the purchase was made the representative took his time to go over everything & answered any questions that I had in regards to the documents or plan. A++ Customer Service. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing!

Steve, the salesman, was wonderful to work with through

Steve, the salesman, was wonderful to work with through this purchase. He made the experience smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your review!

This is my 3rd vehicle bought from you guys since 1989 &

This is my 3rd vehicle bought from you guys since 1989 & over the 35+ years you have continued to provide great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued support Randy!

Steve is very professional and easy to deal with.

Steve is very professional and easy to deal with. The dealership was clean and inviting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review!

Senior friendly.

Senior friendly. Low key...no pressure....no down payment to hold...very knowlegable...great transparancy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

I have been buying Tacomas from this dealership for 15

I have been buying Tacomas from this dealership for 15 years. They are always polite, efficient and give me deals that keep me coming back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

It was finally time to upgrade my 2014 Toyota Yaris,

It was finally time to upgrade my 2014 Toyota Yaris, which I also previously purchased from Waite Toyota. I met with Steve and he showed me a few options that he thought would fit me based on what he knew about what I already drove. He answered a ton of my questions and ultimately helped me make the best decision on the type of vehicle I wanted. Once everything was set, I was also able to talk to Tim who expressed a other of understanding in my situation and helped me decide on the best things to include in my financing package that would work best for me. I saw Jessica again briefly who helped me purchase my Yaris in 2014 and she remembered many details from 11 years ago. Tim checked back in the next day to make sure things went well with taking my vehicle home and that if I had any questions or concerns to reach back out. Overall, I love the team and atmosphere at Waite. If I'm still in the area when it comes time to get another vehicle, I would choose Waite again. Thank you all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued business!

Steve treated us like family throughout the entire

Steve treated us like family throughout the entire process of purchasing our Grand Highlander. He went above and beyond to find the exact vehicle we were looking for, and made the whole experience smooth and stress-free. His dedication, professionalism, and personal touch truly set him apart. We truly appreciated his dedication and personal touch! We couldn’t be happier!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We loved hearing about your experience!

I’m so happy with my RAV4 and the courtesy and expertise

I’m so happy with my RAV4 and the courtesy and expertise Steve Malbouf and Tim Everson were in making this purchase happen! Thank you! You guys are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Enjoy your RAV4 Gayla!