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2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award

Reviews

(363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rochester Volkswagen from DealerRater.

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Great quality and service all around!!!!!

Second used vehicle from RVW. Always a great experience. A recent injury made it very difficult for me to car shop so Jimmy went out of his way to make the experience seamless. RVW offers quality vehicles at competitive prices. Thanks. On a side note, RVW has a fantastic service department.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jimmy Brietmeier is a pleasure to work with!

Jimmy Brietmeier is a pleasure to work with! Not only is he knowledgeable, but he is friendly and doesn't have that pushy car salesman vibe.. he makes purchasing your vehicle a good experience, I'm so happy with him and the product that I just bought my 3rd brand new vw..highly recommended!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We recently purchased a Volkswagen Atlas Cross Sport Duo

We recently purchased a Volkswagen Atlas Cross Sport Duo from Volkswagen of Rochester. It is the best vehicle I have ever purchased! Casey Beranger was amazing, attentive to my needs and made our experience of car buying very pleasant. The whole team was very nice and friendly. I highly recommend Rochester Volkswagen!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We recently purchased a car from Volkswagen of Rochester.

We recently purchased a car from Volkswagen of Rochester. Casey was easy to work with and showed us different models in different price ranges. It was a no pressure experience. After test driving the Jetta, I knew it was the car for me. She made the whole process seamless and comfortable. We had purchased a car previously from this dealer and have been happy with the service, so it was an easy decision to return.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional Dealer

One of the most professional car dealerships I have ever dealt with. The salesman was knowledgeable and very helpful throughout the purchase process....no pressure at all. Received a very fair trade for my other vehicle.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Alanah, Scott, and Katherine were a top notch team from

Alanah, Scott, and Katherine were a top notch team from start to finish. This is my second vehicle purchase from Volkswagen of Rochester.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tiguan 2023

Alanah, Scot, and Katherine are a top notch team from start to finish. The process to test drive, evaluate my trade, and make a purchase was quick and easy. This is my second vehicle purchase from Volkswagen of Rochester.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vw purchase

Went to this dealership as they are close to work Casey was knowledgeable and very patient through the purchase of our new vw no pressure

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best car buying experience ever!

Best car buying experience ever! There was no BS and we felt pampered (and still do) through the whole buying process and follow up. Casey, Scot and team were super knowledeable and a pleasure to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After going to other dealerships and feeling like we were

After going to other dealerships and feeling like we were more of a nuisance than a customer, my wife and I visited VW of Rochester. Immediately, Alanah came out to meet us. Not to hard sell us but to sincerely answer our questions and get to know us. Being treated as a person, not a prospect is refreshing in the car buying world. After giving other dealerships a 2nd opportunity, we realized that a 2022 Tiguan purchased at Rochester VW was the right choice. Seamless buying experience. Fair offer on my trade. No pressure. Direct connection with my preferred lender. When it is time to replace my current sedan with a Jetta, this is where I will be going.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.