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2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award

Reviews

(363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rochester Volkswagen from DealerRater.

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Great customer service, Easy to Buy, Easy and Fair Trade

Great customer service, Easy to Buy, Easy and Fair Trade In. 2nd time buying from this dealership. 90 minutes to complete this entire transaction, including test drive.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I bought a 2025 Jetta GLI and I love it.

I bought a 2025 Jetta GLI and I love it. Armaan in sales did a fantastic job and I would highly recommend a 2025 VW and buying it from Rochester VW as it was a quick and painless process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A very satisfactory experience!

A very satisfactory experience! Jimmy Breitmaier was outstanding. He carefully explained everything I needed to know about driving my new Passat. I recommended Jimmy and this dealership to anyone interested in a volkswagen.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Paul Norrish made this process amazing!

Paul Norrish made this process amazing! This was the first time I felt heard and comfortable in looking for a new car. I trusted Paul, i didnt feel pressured or compromised. I highly recommend talking to Paul. Then to top it all up off, Volkswagen of Rochester came up with the best warranty ever!!! Thank you 🙏🏿

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was great to work with, no pressure, made the

Everyone was great to work with, no pressure, made the process so easy! Highly recommend buying from this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jimmy listened to what we needed and wanted; and then

Jimmy listened to what we needed and wanted; and then spent time making sure we knew the ins and outs of the vehicle since we were new to VW! Additionally, the genuine patience and care he provided to us while we navigated car shopping with our two year old was something that made the process much less stressful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Knowledgeable, listens to your needs/wants.

Knowledgeable, listens to your needs/wants. Had picked a car, long test drive and signed papers all within 4 hours. Even helped me set up the app for my car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Jimmy Breitmaier and Will Stergis were great to work with

Jimmy Breitmaier and Will Stergis were great to work with while we were looking for an affordable lease on a new Tiguan. Have been a customer of Rochester VW for many years and we have not been disappointed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Had a wonderful experience with Jimmy Breitmaier -

Had a wonderful experience with Jimmy Breitmaier - incredibly knowledgeable salesman and such a pleasure to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I have been with Rochester Volkswagen since 1989.

I have been with Rochester Volkswagen since 1989. They have a wonderful team who provides top-notch sales/service. Jimmy Breitmaier was especially helpful in showing the options available and helping to make my final decision.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.