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2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award

Reviews

(363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rochester Volkswagen from DealerRater.

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Great Dealership!

Great Dealership! I have been buying and having several vehicles serviced here for many years. Staff is great always happy to serve. Recently bought a vehicle from them, Jimmy Breitmaier was wonderful with our recent purchase. Also shout out to Will (hope that’s his name) the finance guy great guy to explain all the specifics of the purchase. Been going here for many decades expect the same to continue. Would certainly recommend this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mark was professional and suggested options that allowed

Mark was professional and suggested options that allowed me to finalize the purchase in just a few days.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car buying usually isn't the most pleasant experience but

Car buying usually isn't the most pleasant experience but all that was different when dealing with Mark Leahy, Casey Beranger and Matt Vachon at Rochester Volkswagen. If you've ever experienced a change of Service Spirit after the Sale, you won't with this Team. They thrive on happy satisfied customers. Kudos to all of you!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car buying usually isn't the most pleasant experience but

Car buying usually isn't the most pleasant experience but all that was different when dealing with Mark Leahy, Casey Beranger and Matt Vachon at Rochester Volkswagen. If you've ever experienced a change of Service Spirit after the Sale, you won't with this Team. They thrive on happy satisfied customers. Kudos to all of you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Mark lehay made my experience the best I have had and I highly recommend working with him. Knowledgeable and gets it done very quickly and easily.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They have an amazing team very professional.

They have an amazing team very professional. This is our 3rd vehicle from this dealership. They go above and beyond to make your experience pleasurable. We would diffently recommend them to anyone. We love our new Atlas cross sport it is wonderful. We would like to give a shout out to Scott for making this so comfortable it was like sitting down with a family member.. Jimmy for going over everything about the vehicle. He was very professional and extremely helpful Jimmy was very knowledgeable about this vehicle,and Mike while signing the loan application. Overall, they are a great team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership our salesman Jimmy Breitmeier was

Great dealership our salesman Jimmy Breitmeier was excellent to deal with and the process quick and smooth

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome service!!

Casey Beranger was great to work with!! Super friendly and respectful associate that helped us make our decision of buying our brand new VW! She wasn’t pushy at all (which I greatly dislike) Our entire experience was pleasant because of her & we even got a few laughs too!! Felt more like family 😁 Thank you, Casey & The Team at Rochester VW!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I purchased a 2023 Atlas in March and had some issues

I purchased a 2023 Atlas in March and had some issues with the vehicle. After a few months and with the help of Katherine, Sales Manager and Steve, Service Manager, the vehicle was fixed. Their customer service was excellent! I’m very pleased with the experience at Rochester Volkswagen and would recommend them for your next vehicle purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I've purchased 4 VWs over the past 25 years because of

I've purchased 4 VWs over the past 25 years because of their reliability, comfort and service. This is the first time for an SUV and so far it does not disappoint. Cannot say enough about Casey Beranger who was a gem to work with. Knowledgeable, friendly and made it stress free. VWs forever!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.