Reviews
Car repair
Excellent customer service but I felt the price of service was way too high. But at least I feel the car was repaired with care. Thank you service reps for doing all you could to help me.
- Customer service
- 5.0
- Buying process
- 3.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wayne, thank you for the feedback! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact us or visit us if you need anything else. Bani Paulus, banip@cacargroup.com
Honest and straightforward dealership!
Shoutout to Gerry Meoto and Nav Singh for facilitating a seamless buying process which resulted in me being in and out with my new 2020 C8 within 30 minutes! No tricks, no hassles, no long waits- only fair and transparent pricing and dealing. Thanks!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Bani Paulus, banip@cacargroup.com
A MAN WITH MANY HATS
HAVING PROBLEMS WITH CADILLAC CTS BRAKE SYSTEM. FIXED IT ON TIME AND HAD THE OIL CHANGED. THEY WALKED THE WALK AND TALKED THE TALK. THANK YOU JULIAN FOR YOUR EXPERT KNOWLEDGE
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your awesome review, Clark! Sincerely, Bani Paulus, banip@cacargroup.com
Bad customer service
Awful customer service! Attempted to purchase a used Escalade with this dealership via online sales, I found the vehicle through the true car website. Since they advertise their inventory nationally and we are currently in the Covid-19 crisis where most transactions are done remotely, you would think that online sales we be easy... you'd think... So, I was contacted by Raymond Sultani, his title "internet sales manager", great! this guy knows what up... nope. Facetime walk through is fine, so I ask about shipping, "um not sure about that, let me ask" you sell on the internet, but not sure of shipping? The very first picture in their ad says in big letters: "complimentary shipping", "internet manager" isn't familiar with his own internet ad! Redflag! "yes, we can do shipping, where are you located"... "I'm in Burbank/Los Angeles area" ... "hmnn where exactly is that?"... I guess I shouldn't expect much from a used car salesman, but really? the manger of internet sales isn't familiar with where Los Angeles is? it's that tiny little town about 5 hours south of you... "ummn, let me see if we can ship there"... not sure? I'm in L.A. not mars! So, our internet "manager" does figure out it is possible to ship a car 5 hours away, but it is not complimentary... Fine, I'm still in... Soo... I'm going to buy the car, he runs the numbers the total is $46.9k, I tell him I will buy it on the spot for $45.5, (I was going to buy it either way, but thought it couldn't hurt to ask) he says probably can't go that low but might be able to do $46k, I said great, I'll do it!... "let me talk to my manager and give you a call back"... ohh.. about 7 hours goes by... no return call... I text him "thanks for calling me back"... he responds with: "...I was busy with customers, call you in the morning" Really!? last time I checked I was a customer...in the middle of a deal no less! I responded accordingly, and told him not to bother calling back. I am done... AND to add insult to injury, I continue to receive emails from him inquiring about my "interest" in the vehicle... sorry no longer interested... stop emailing me. Even in these difficult times, I guess these guys have soo much business the can afford to blow off customers... good luck with that...
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you've mentioned do not live up to our standards. If you are open to contact, please call me personally at (510) 445-8700. Sincerely, Bani Paulus -- General Manager
FREMONT CHEVROLET SERVICE RATING
They were fast and efficient with completing my service on time. The staff were very friendly. I hope that all future visits will continue with great service and friendly staff
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Yolanda, thank you for leaving this glowing review for our dealership. Please reach out to us if you have any other questions. Sincerely, Bani Paulus, banip@cacargroup.com
Mechanic Service
Really good Mechanic Serv. Advisor Patrick went far and beyond customer service. He made sure I was happy with the service done to my car, explained and advised on what was best for me and my vehicle.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Bani Paulus, banip@cacargroup.com
Fremont Chevrolet
My Salesperson Mary, and the entire staff were very friendly and helpful. Awesome price on the vehicle I purchased and fair amount on my trade in. Very positive experience!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Bani Paulus, banip@cacargroup.com
Great Customer Service
Easy scheduling and available shuttle of a 5 mile radius.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Bani Paulus | General Manager | Fremont Chevrolet
Silverado
Very good experience with tony the sales person to help us to get our new car
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate your feedback, Jose. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Sincerely, Bani Paulus | General Manager | Fremont Chevrolet
Field tech
Very helpful an patient with my thoughts an wants. I am extremely happy with my truck.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Bani Paulus | General Manager | Fremont Chevrolet