Cincinnati Toyota Dealer to Pamper Recalled Customers

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The process of repairing 2.3 million cars is a daunting one facing Toyota dealers. But Performance Toyota in Fairfield, Ohio, near Cincinnati will have free massages, hors d’oeuvres and entertainment for folks waiting on their gas pedal fix. General Manager Bart Sturm said the dealership also will offer complimentary vehicle pick-up and drop-off to customers who work near the dealer.

“We are going to try to make it as easy as possible on all the customers coming in,” Sturm said. “We are going to try to make this a fun thing. We have a nice, state-of-the-art reading lounge, and we are going to try to get the recalls done as early in the month as we can.”

We’re not sure the word “fun” should ever be associated with a recall, but it seems one dealer is trying its best to keep concerned customers as happy as possible.

Toyota tells dealers parts on way to fix pedals (Cincinnati.com)