Findlay Toyota Prescott

Buying our new RAV4 from Findlay Toyota was a easy peasy. When we started the process our new Ruby color RAV4 was on a train coming across the country. Alan Hover stayed in touch with us everyday emailing us where our car was at. When it finally arrived in Prescott Alan stayed in touch with us as all the prep was done to pick up the car and then educated us on the new features on the car when we picked it up. We were very pleased with Findlay and AlanHoover and wouldn't hesitate to purchase another vehicle from them.

Super stoked about my new Camry. Alan saved the day as it was time to retire my Tacoma. Highly recommend!

Was doing a search on a new truck in the area, went to Findlay GMC and Findlay Toyotoa (Prescott) for a look. Drove a couple of GMC's then headed over to the Toyota folks. Was introduced to Alan 'Hoov' Hoover who pointed us in the direction of a couple of Tundras, did a drive in them and came back impressed with the vehicles. Asked Hoov to try and find one with exactly what we were looking for and he went to work. Found a few with similar options, but not the exact model/features, looked to see what was in the pipeline, no luck. Went back to work on the first unit we drove and helped us hammer out the details of the deal. Signed the papers a couple of days later and drove away pretty darn satisified. Thanks Hoov and the Findlay team!

Made buying a used car a hassle free experience. Friendly and knowledgeable sales person. Nothing felt like a sales pitch--it simply felt like a person who knew about the cars was trying to help me find what I was looking for.

Overall, extremely disappointed from sales to service. What was supposed to be a “Certified Pre-Owned” 4Runner that had a “160-point inspection” and is “like new.”. Wasn’t… Whoever performed this inspection really missed the mark. Thousands of dollars later, having to purchase new tires, a battery, and gas for continual service appointments (from Flagstaff to Prescott) to missed time at work and so much more. It was even confirmed on multiple occasions the vehicle had been unsafe each time it left the lot.   From a clunk due to both lower control arms being loose (for multiple trips). To a front bearing replacement due to an improper installation, a front differential leak. The sales team being charged for work instead of warranty. Being blamed for aftermarket parts being installed that were there during the initial purchase, down to the power steering rack dumping fluid everywhere and the new one not being installed/centered properly.   Purchased at the end of February 2024. First appointment Prescott - 03/04/2024-03/14/2024: Replace fog light with OEM, replace missing rear seat release button to cover exposed screw, and remove aftermarket wires that weren't removed during the initial “160-point inspection.”. Appointment scheduled in Flagstaff to address front-end clunk. Canceled when Flagstaff didn’t see warranty. 04/05/2024 Second appointment Prescott - 05/03/2024: Checked the clunk, decided it was a loose spare tire. Tried to blame it on the aftermarket leveling kit that was installed prior to purchase. Attempted to charge for an oil change, which the first oil change was originally offered during purchase. Third appointment Prescott - 05/17/2024-05/30/2024: Clunk addressed, both lower control arms loose. Humming in front end found bad bearing; bearing replaced. Fourth appointment Prescott - 08/02/2024-08/14/2024: Windshield front lower cowl replaced, pinched under windshield. Front differential leak found; differential, axle sleeve, and seal replaced. Sales team charged. Fifth appointment Prescott - 08/14/2024-08/16/2024: Hitch wiring rusted not working, replaced. Sixth appointment Prescott - 09/07/2024-09/12/2024: Power steering rack leak, power steering rack replaced, and alignment performed. The sales team no longer will work with prior requests agreed upon. Third-party inspection Flagstaff - 10/02/2024: Steering rack loose mounting Eighth appointment Flagstaff - 11/01/2024: Inspect power steering rack, steering rack uncentered. Ninth appointment Flagstaff - 11/13/2024: Re-centered steering rack and performed alignment.   Hopefully this review will help prevent other families from purchasing an unsafe, falsely advertised vehicle in the future and save them the additional costs and frustration my family has gone through. Ratings and reasoning: Steven B. 1/5 - Honestly 0/5 if I could. Doesn't seem to know anything about the vehicles he sells and is looking for a quick sale. Will tell you he'll follow up, but the communication afterward drops quickly. Jason P. 1/5 - Actually 0/5, absolutely no customer service skills and should never be customer facing. Tony S. 1/5 - Actually 0/5, will promise you things and act shocked in person. On the phone, inconceivably rude and unpleasant to work with. Miguel A. 3/5 - At first, he was extremely helpful. Until it seemed that he was burned out and no longer wanted to help us. Don't be upset with the customer/client. Be upset at your co-workers for not doing their job properly. Mike H. 3/5 - Honestly, same as Miguel. He helped, until he just didn't care anymore. There is more that could have been checked when it came to unauthorized work that was performed on my vehicle without permission or documentation. Corey B. - No issues, but nothing really worth rating. Other than the service team :cough:Jason:cough: not seeing my "First free oil change". The overall review doesn't really pertain to Corey unless he was the one who performed the original "160-point inspection".

Friendly no pressure. They managed to come up with a price I could live with

Jason is my services support person. Every time I have service for my 2023 Tacoma it’s done quickly, professionally and on time. Jason is always professional and friendly. They are the BEST!

Quick and thorough repairs. Very pofessional and accommodating. As well, appreciated the shuttle service they offer.

I was in a real tough money situation, and Steven Baumer found me a car anyway 😊 I'm extremely grateful for his assistance!

We have purchased over 20 Toyotas in the last 35 years. Most from this dealership. We have always worked with Raz and trust him to take care of us and give us the best deal possible. Our time at the dealership was as short as possible thanks toRaz, Kris and Cory.