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Waite Toyota

(945 reviews)
Visit Waite Toyota
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–6:00pm 7:30am–5:30am
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–4:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (315) 804-6128 (315) 804-6128
Used (315) 804-6072 (315) 804-6072
Service (315) 836-4605 (315) 836-4605

Inventory

See all 86 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2013.
At Waite Toyota we strive to make buying or leasing a vehicle a pleasant and rewarding experience. We have a brand new showroom to allow you more comfort as you shop for your Toyota and an all new state-of-the-art Service and Parts Building. Please review our extensive inventory of Toyota cars trucks and SUVs. We work hard to get you into the vehicle you have always wanted and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. The Waite Family has been proudly serving Watertown and Fort Drum since 1929. Give us a call or stop in to see us today!
Simply the Best

Service center

Phone number (315) 836-4605

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30am
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(945 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Waite Toyota from DealerRater.

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Excellent experience overall!

Excellent experience overall! From sales 50 customer service to financing! Would recommend Josh for sales!

Excellent experience overall!

Excellent experience overall! From sales 50 customer service to financing! Would recommend Josh for sales!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Matt was great, very knowledgeable about all the vehicles

Matt was great, very knowledgeable about all the vehicles they sell. My second vehicle bought from him and Waite.

Matt was great, very knowledgeable about all the vehicles

Matt was great, very knowledgeable about all the vehicles they sell. My second vehicle bought from him and Waite.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

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Was a real pleasure buying our new vehicle at Waite.

Was a real pleasure buying our new vehicle at Waite. They made it very easy and painless.

Was a real pleasure buying our new vehicle at Waite.

Was a real pleasure buying our new vehicle at Waite. They made it very easy and painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

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I’ve bought my last 2 vehicles here and my daughter

I’ve bought my last 2 vehicles here and my daughter bought her first here. I love how transparent everything is. Everyone is super friendly and there is absolutely no pressure!

I’ve bought my last 2 vehicles here and my daughter

I’ve bought my last 2 vehicles here and my daughter bought her first here. I love how transparent everything is. Everyone is super friendly and there is absolutely no pressure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued business!

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John was great.

John was great. Very helpful,not pushy,very polite. Great experience with everyone at the dealership. Would highly recommend. Thanks for a great car buying experience.

John was great.

John was great. Very helpful,not pushy,very polite. Great experience with everyone at the dealership. Would highly recommend. Thanks for a great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review!

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I really put this off too long, I don't like purchasing

I really put this off too long, I don't like purchasing vehicles, however the Waite staff were wonderful, no pressure and very helpful and knowledgeable. I highly recommend them!.

I really put this off too long, I don't like purchasing

I really put this off too long, I don't like purchasing vehicles, however the Waite staff were wonderful, no pressure and very helpful and knowledgeable. I highly recommend them!.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

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All the staff were professional, patient & worked with me

All the staff were professional, patient & worked with me to meet my needs as a customer. After the purchase was made the representative took his time to go over everything & answered any questions that I had in regards to the documents or plan. A++ Customer Service. Thank you.

All the staff were professional, patient & worked with me

All the staff were professional, patient & worked with me to meet my needs as a customer. After the purchase was made the representative took his time to go over everything & answered any questions that I had in regards to the documents or plan. A++ Customer Service. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing!

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Rather not be forced to say fifteen words just feel good

Rather not be forced to say fifteen words just feel good about answering the questions. All positive ratings,

Rather not be forced to say fifteen words just feel good

Rather not be forced to say fifteen words just feel good about answering the questions. All positive ratings,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

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Steve, the salesman, was wonderful to work with through

Steve, the salesman, was wonderful to work with through this purchase. He made the experience smooth.

Steve, the salesman, was wonderful to work with through

Steve, the salesman, was wonderful to work with through this purchase. He made the experience smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review!

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This is my 3rd vehicle bought from you guys since 1989 &

This is my 3rd vehicle bought from you guys since 1989 & over the 35+ years you have continued to provide great customer service

This is my 3rd vehicle bought from you guys since 1989 &

This is my 3rd vehicle bought from you guys since 1989 & over the 35+ years you have continued to provide great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued support Randy!

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