Ford Country

I have a great experience story during my car buying experience at Ford Country Las Vegas. I was in the process of doing all the paperwork to buy a new car. I sat at table in the showroom along a the dealership process the paperwork. I has some tip cash in my pocket. I had some free time so I got up to use the mens room. When I returned to the table I noticed a $50.00 in the table. I am 78 years old and assumed I had left on the table by mistake. I thought nothing of it. As few minutes after I got back Ford Country employe approached me and told me he found a 50.00 dollar bill on the floor by my seat and assumed it belonged to whoever had been siting there and put it back on the table. His name was Frank Mooradian Sale Manager. I thanked him for his honesty and integrity. Good people are hard to find. Men of honor are hard to find. If Frank Mooradian is the Sales Manager I have to think he demands the same honesty and integrity for all his sales force. I recommend for Ford County.

Ford Country Las Vegas. New car sale/dellivery. My sales person was Voya Kostic. Very professionals during the entire transaction. Made me feel important and he was looking out for my best interest. Very sincere person. No stress I was actually very calm and laughing. Great guy I would recommend Voya to all.

great expected with the finance person. Told I'm I keep my car for 10 year. Explained if I have a electrical issue with the dash I have to pay to fix. This could take many hours of trouble shooting to find. Convinced me a extended service or 10 year and 60K miles was a good investment. He actually help me.

Purchased new Mustang this week.. I am age 78 limited computer experience. Sharon Earl was patient and I left the dealership feeling confident I could now navigate and use the touchscreeen. Great teacher

Frank has been amazing since our very first interaction to finding the car that fits my needs to going the extra mile to make sure all the questions I’ve had have been answered properly. Even with minor servicing he has been amazing HIGHLY RECOMMEND HIM!

My wife and I recently had the pleasure of working with Brandon Brown while trying to help our son get into a newer car, and the entire experience reminded us what true teamwork looks like. Whenever Brandon was busy or assisting another customer, Julia Lendzion immediately stepped in to keep communication flowing — which meant a lot to us. Over the weekend, we also had the privilege of meeting their manager, Kelly Henderson, and I can honestly say she is one of the most genuine and caring leaders we’ve ever met at any dealership. Kelly doesn’t just “sell cars” — she takes the time to educate, guide, and make sure you fully understand every step of the process. She cares deeply about her team, and that energy extends to the way they care for customers. Kelly personally sat down with my wife and me on a busy Saturday to listen to our situation and talk us through options that were best for our family. She didn’t rush us or pressure us — she gave honest advice that truly opened our eyes and made us feel valued as people, not just as buyers. Brandon Brown is extremely attentive, professional, and responsive — he truly listens to your needs and works hard to find the right fit. And if he’s tied up, Julia is right there to step in, answer questions, and make sure you’re never left waiting. Brandon G. in finance was also excellent and made everything easy to understand. This dealership operates like a family — and it shows. The teamwork, transparency, and genuine care are something you rarely find in today’s car-buying world. Kelly Henderson leads with integrity and heart, and it reflects in the entire team. Thank you, Kelly, Brandon, Julia, and Brandon G., for making this such a positive experience. Steph and I truly appreciate the time, patience, and kindness you’ve shown. We look forward to continuing to work with you and proudly joining the Ford Country family soon. — Kyler & Stephanie

I felt served! I loved the boxed water! Brian, taught me about car workings, was patient and kind! Frank ran around and guided the process along. Brandon explained the paper work. I’m senior and insecure with change. These young men made the experience successful and pleasant! Ty!

Trying to get a hold of service department is impossible and the operator is the worst customer service representative I have came across outside of the dmv.

The worst customer service I ever had from car dealership. Try to get a hold service department wait over ten minutes to talk to someone no one newer so I can back and super rude lady I think named Hannah. I explain that I waited for service for ten minutes and she just rude. I get sent parts who send me back to service which I wait and never get. I call back and operator is even ruder. I wait for service for over ten minutes and have to call back to receive more rudeness even told I should come to dealership to talk to service department. I try a couple a couple more times and now they won’t pick up. The customer service from this operator is pathetic and I don’t mind telling as many people how dissatisfied I am over their operator in regards to getting a hold of service department Is.

After 15 days of having my 2025 Bronco in my possession, it had to be towed out of my work parking lot due numerous safety/service lights coming on. The service department was asked to document all issues thoroughly, as I am concerned this vehicle may be a lemon and need to protect myself from future issues with it. The service department, sales representative and sales manager all told me that they would not document more on the service report than they already had- even after I provided them with pictures of each alert that I received. They continue to tell me that my vehicle is ready to be picked up, but refuse to document accordingly. Because I work 7 days a week, and am not able to leave work for a 5th time to deal with this issue, the sales manager offered to deliver my vehicle to my home, but then retracted that the next day and is adamant that I must pick it up- they don’t care about the inconvenience caused or hardships occurred from not having a vehicle, even though I’ve now spent over $7500 in just a few weeks on down payment and registration. They are now pushing a narrative that my vehicle is ready for pick up, and I’m just refusing to get it- when all I want is for the issues to be documented appropriately, and for them to be true to their word on delivering it, as promised. The sales manager just offered to pay for my first months payment IF I would come and pick up the vehicle, instead of having it delivered to me as he suggested. I’ve never known *any company to throw money at a customer, unless they know they are at fault for something bigger and want to avoid additional issues.