Meet Fernando Luna

My 2014 Mustang Convertible top no longer functioned. Received an estimate of $2200.00 to fix it. Three days later, heard from the dealership, that "it needed more work than they thought" and it would now cost $7800 to fix including the $2200 already spent. They would not refund the 2200, insisting I had agreed to the work, so I got my mustang back in the exact same condition for 2200 dollars. I asked to speak to the Service Manager, and of course he was on a "conference call". I spoke to another manager, who assured me he would review the paperwork with Mr. Hernandez and have him call me back. Three days later, no word, so I left a message for Mr. Hernandez. As of the writing of this review, still no call back, and of course, this time, no survey to fill out. My only solace, is I'm comfortable that I will spend far more than $2200 in the years to come, and it will not go to this dealership

This service department totally sucks. I had a broken distance on my cruise control, but my speed control was working. So I told the service department that I needed to replace the broken part. He responded that he would have to diagnose the problem which will cost me $299, this is outrageous. Do not buy anything from this dealer. I am going to switch to Chevrolet and I am been a loyal purchaser of Ford products for 50 years. They could care less.