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Big Star Honda

(817 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–3:00pm
Sunday Closed Closed
New (866) 242-9836 (866) 242-9836
Used (855) 371-2403 (855) 371-2403
Service (866) 899-6902 (866) 899-6902

Reviews

(817 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Big Star Honda from DealerRater.

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Excelent, efficient, affordable and quality, very happy

Excelent, efficient, affordable and quality, very happy to help you, place to go with your Honda investment....thanks Big Star Honda...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I received the best treat.

I received the best treat. The person was attentive, very polite and very professional in his work

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

All the personal are responsible, attentive and professional people. Always able to help you with any questions. The place is always clean and have a very comfortable atmosphere and a nice cafeteria

The service and personnel are efficient and professional.

The service and personnel are efficient and professional. I couldn't ask for better service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Maintenance broke my tire lug nut and they took my wheel

Maintenance broke my tire lug nut and they took my wheel lock and didn't return it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for speaking with me today Cynthia. As discussed I sent over a copy of the inspection where we noted the wheel lock key was not in your vehicle when you arrived for service and we used our master set. I am glad you were able to get the tire shop that cross threaded the lug nut to repair the damaged stud. If there is anything we can assist with in the future, please let me know. Jason Barkley Service Director.

It’s always a great experience.

It’s always a great experience. Rudy/Rodolfo always goes above and beyond for his customers, making sure everything is taken care of and that we’re happy with the service. That’s exactly why we keep coming back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service is always good and I never have any problems

The service is always good and I never have any problems getting my car in and out in a timely manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Muy bien amables y cordiales Buen servicio gracias por

Muy bien amables y cordiales Buen servicio gracias por su atención nos vemos pronto gracias yo siempre con honda.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They handled my problem and fixed my steering.

They handled my problem and fixed my steering.?? Melvin and Ben Lutz together did a great job listening and took care of my problems and I highly recommend them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Highly recommend their service department and look forward to doing more business with them.

Ruth was wonderful she made the process fast and easy.

Ruth was wonderful she made the process fast and easy. Answering all our questions she is very knowledgeable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very helpful the team made us feel very important.

Very helpful the team made us feel very important. They listened and we got what we wanted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.