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Bruce Lowrie Chevrolet

(89 reviews)

Reviews

(89 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bruce Lowrie Chevrolet from DealerRater.

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First Time Car Buyer!

Thank you Fred for my new Chevy Malibu! I?m glad I went to Bruce Lowrie for my first purchased vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your rating and review! Please let us know if you need anything else!

Excellent service

Excellent service all the time. Service and Sales

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you! Please let us know if you need anything else!

Liers

Horrible. A big jock. I ended up paying for things I did not authorize. Brian and Bow lied . Brian raised his voice and treated me with disrespect. They did not repair what I asked them to repair. They did not request my authorization to replace the sensor and they charged me almost $500. After I insisted that all they have done was the contrary to what I asked and highlighted their lies, Brian reduced the bill to almost $300. I had to pay to get my car back. My car was not repaired. A wast of money, time, and nerves. Shame on them. Will never go back again. NEVER

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Diana, thank you for taking the time to bring your and your spouse’s experience to our attention. We strive to provide all customers with the utmost respect and integrity and regret that you were disappointed with your visit.

Horrible

This place had my car for 2+months and I still left with my car not being fully repaired. I will not do this again?Ever

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (817) 568-4868.

Ms. SS

Awesome customer service and repairs. No problem with either. Will return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

That's what we like to hear! Thank you for choosing Bruce Lowrie Chevrolet, INC. We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future.

Car inspection

Easy in and out. I needed my car inspected in order to renew my tag. As always they had me on and out in under an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It is great to hear everything was done quickly and to your satisfaction, Jane! We sincerely value your business and look forward to your next visit!

Ask lots of questions

I would recommend this dealer but I?d tell whomever I recommend to be very careful and don?t let the get over, because they will if you let them. They?re nice but?I paid $70 for wiper blades on a 2015 Chevy Sonic. There was a rebate for $10 on wiper blades but the way told to me on how to redeem it was t accurate. I cannot redeem it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for taking the time to share your feedback with us, Angela. We’re disappointed to hear that your recent visit failed to meet your expectations and we’d like to apologize for any confusion regarding the wiper blade rebate. We’d appreciate the chance to chat with you to discuss your experience in further detail. At your convenience, please give us a call and ask to speak with our Service Manager, Bryan Inman. Your business means a lot to us and we look forward to speaking with you soon.

jarsftw@1791.com

Very efficient and professional. I only had a oil change this time, but have bought 4-5 vehicles here and have always had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wonderful! Thank you so much for the kind words, Jane!

Slow service. Unnecessary repairs recommended.

Slow service. Unnecessary repairs recommended. Poor communication. Bruce Lowrie has serviced my 2018 3500HD exclusively other than me changing oil once. Oil changes reported to be 1 hour took no less than 3 hours. On 19 Apr I took my truck in for an appointment to cover recall work. Appointment was made weeks in advance. Truck was delivered 30 minutes early at 7:30am. At 5pm I had not received a call so called for an update. It had not even been looked at yet. Picked the truck up after the work was complete the next day. Prior to picking it up, received a call, “glad you came in because you’ve got two things that would likely leave you in a breakdown situation. Both very big.” Pictures were sent of a MAF connector that appeared to be broken and a dirty air filter that was stated to be “caving in and about to be ingested in to the intake.” The air filter was dirty but not caving in and definitely not abt to be ingested into the intake. They would have had to remove two screws and remove the air filter to give an accurate assessment. Got it myself and replaced it in their parking lot before I left. As for the connector, it was recommended for replacement. It took me 15 seconds to slide the protective cover back on. It wasn’t event cracked or broken. Just slid off. Deceptive? Maybe. Something that could have been handled as the tech inspected it for these additional repair recommendations? Definitely. With the inability to keep a schedule and borderline shady repair recommendations with fear invoking descriptions, my business will be taken elsewhere. I actually drive past a GMC dealer to get to Bruce Lowrie. That will no longer happen as I will never go to Bruce Lowrie for service again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 568-4868 to discuss your concerns, as your satisfaction is of utmost importance to us.

ernestpotts263@gmail.com

I was taken care of in a professional manner, and actually saved some money the waiting area was comfortable with water and coffee. Everything went well thank you Abraham Martinez for your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ernest, thank you for taking the time to tell us about your experience! We're glad that Abraham was able to help you out and hope to see you again in the future.