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Preferred Automotive Group Illinois Road

(185 reviews)
Visit Preferred Automotive Group Illinois Road
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2026 consumer dealer award
View 2 awards
2026 consumer dealer award 2025 consumer dealer award
(260) 234-3080 (260) 234-3080

Reviews

(185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Preferred Automotive Group Illinois Road from DealerRater.

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I couldn’t believe how quick and simple Darrell and

I couldn’t believe how quick and simple Darrell and Preferred Automotive made buying a car. Just great service all the way around!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very fast and efficient dry helpful and knowledgeable.

Very fast and efficient dry helpful and knowledgeable. Would come back again and recommend this store

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great people skills.

Great people skills. Made buying a new car easy. Thankful for them to make a transition so easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mike was great and very helpful I am pleased and

Mike was great and very helpful I am pleased and recommend him thank you so much.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This was my first time buying from a dealership, and I

This was my first time buying from a dealership, and I was feeling pretty oblivious to how the process works. My man Steve couldn't have made it any easier, along with the rest of the crew. They answered all my questions, and Steve even showed me a few things on the car I was unaware of, very insightful guy. Would recommend to anyone who needs a good quality vehicle at a great price!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This is my second car from Preffered.

This is my second car from Preffered. Steve was friendly, professional, and extremely helpful. He made the whole process easy, answered all my questions, and never pressured me. I’m really happy with my new car and highly recommend him!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales team was great but the vehicle service

The sales team was great but the vehicle service department left me with concerns. The car should have been inspected for issues yet we found a bad tire. Brake rotors were turned instead of being replaced and after the tire was replaced the right rear brake started to grind. Due to scheduling conflicts the issue had o be addressed after purchase. In addition the car was not detailed to the level one would expect from a dealer of this caliber.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They were all amazingly nice.

They were all amazingly nice. Mike definitely made my car buying experience so enjoyable. He is absolutely amazing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

All the staff was wonderful and helpful.

All the staff was wonderful and helpful. But Bruce was the BEST !!!! I bought my last car from you also!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Sale was super easy and Bruce was easy to talk to about

Sale was super easy and Bruce was easy to talk to about the car. Buying was easy and pretty seamless

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.