Reviews
I felt like Kevin listened to me and found exactly what I
I felt like Kevin listened to me and found exactly what I needed and I love my new vehicle. The whole process was fast and smooth for me. Thank you for your professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Professional and helpful, this dealership was very nice
Professional and helpful, this dealership was very nice when it came to helping pick out the right car for me. And the employees go above and beyond for you. Kevin Baley went out of the way to drive 30 minutes to get my license that I left there, back to me. Thank you very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great selection of cars.
Great selection of cars. Had what I was looking for. Thank you so much Mike
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience, personable staff, easy to work with.
Great experience, personable staff, easy to work with. Highly recommend preferred auto group. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everything about working with the Preferred Auto Group
Everything about working with the Preferred Auto Group was A+. Mike F listened to what we were interested in, then went above and beyond to find us exactly what we needed. He was friendly and not a high pressure salesman. He made sure all our questions were answered. Thank you for helping us find our new vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
These guys are thieves.
These guys are thieves. I did buy a car here and during the test drive the service soon light came on. Should’ve been the first red flag. Afterward, did the car wash. Nobody was manning the car wash and it didn’t wash anything. Beware of this if you fall for their trap of free car washes for the lifetime of the car. When I drove the car home, the rest of the kinks they were hiding showed. The windshield is cracked, the speakers half work, and so on. They will rush you in because they know they are liars and will provide you with the worst car possible and steal from you. Beware of this place, not a good place to shop at all. Beware of Mike the salesmen and beware of the managers here, total thieves.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
These guys are thieves.
These guys are thieves. I did buy a car here and during the test drive the service soon light came on. Should’ve been the first red flag. Afterward, did the car wash. Nobody was manning the car wash and it didn’t wash anything. Beware of this if you fall for their trap of free car washes for the lifetime of the car. When I drove the car home, the rest of the kinks they were hiding showed. The windshield is cracked, the speakers half work, and so on. They will rush you in because they know they are liars and will provide you with the worst car possible and steal from you. Beware of this place, not a good place to shop at all. Beware of Mike the salesmen and beware of the managers here, total thieves.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tea, I apologize that you feel this way about us. It is our top priority to best serve you by providing you with an excellent experience and a high-quality vehicle. I have been trying to find any vehicle that you specifically bought here or at any of our locations. From all of my records, I don't have any purchases or service records from you with us. So, I am a bit confused here. It must have been someone you know that purchased from us? It is next to impossible for me to navigate my way back to a specific deal without having proper information from the buyer. If you can provide me with those details, I would be happy to clarify any of this up! Regarding our free car washes with lifetime ownership of any vehicle purchased from us, that is something we are proud to say we offer here. We just installed a new car wash less than two years ago at our Illinois Road location and in the past month installed a new wash at our Lima Road location. With today's technology, it is a fully automated wash once the vehicle is lined up and in its respected parked location. We are proud to offer such a convenience for our customers as long as the "Preferred Auto" sticker is on the back! Lastly Tea, I want to note we are not and have never been in the business to steal. As I mentioned earlier, we are in the business of providing our community with top quality service and full-blown transparency for their automotive needs, whether that be in sales or service. Thank you for the feedback as we are always looking to improve. Have a wonderful day.
Mike did a fantastic job finding what I wanted initially
Mike did a fantastic job finding what I wanted initially the dealership did not detail the car however I came back and Marcus made it look brand new and I had excellent service with everything I needed! Thanks again Mike and Marcus
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer care & service!
Excellent customer care & service! No pressure, very knowledgeable and produced exactly what I was looking for! I highly recommend this dealership & Mike Fuentes!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I just purchased my 2nd vehicle from them.
I just purchased my 2nd vehicle from them. Trent Lewis made the experience very comfortable and even enjoyable. The manager was great as was the finance guy. I would recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car