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DePaula Chevrolet

(7,330 reviews)
Visit DePaula Chevrolet
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 5 awards
2019 state dealer award
2026 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (518) 293-4456 (518) 293-4456
Used (518) 293-4494 (518) 293-4494
Service (518) 293-4334 (518) 293-4334

Reviews

(7,330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Chevrolet from DealerRater.

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They definitely were horrible had my car 3 separate times

They definitely were horrible had my car 3 separate times in a months spand over 2000 dollars and 2 months I went without a car or rental paid for my car to be fixed the second time drive it for an hr had to bring it back because the problem was not fixed even after.2000 dollars very unorganized and very unprofessional I'm. Not the only oNe who has had issues would not recommend them at all

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Gorge was very helpful very Happy with my Corvette any

Gorge was very helpful very Happy with my Corvette any time I call him he was very professional

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very pleased with the customer service and work done.

Very pleased with the customer service and work done. Did not have an extra key fob after telling me they could try and see if they had it but not a problem only came in to get one done and supply chain issues it was totally fine with me. Would go back again. Was offered a deal for rotars and new tires but unfortunately my company did not want to take it.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very courteous and friendly.

Very courteous and friendly. Solid in their attitude to treat customer in positive ways. Seem overly busy and maybe short staffed.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
4.0
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service was done quickly.

Service was done quickly. Dropped the vehicles off the night before and they were done earlier then expected. Very good communication with the vehicle status.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The video was greatly appreciated and so was the

The video was greatly appreciated and so was the mechanic, I really appreciate the additional time you took on my vehicle. Thank you

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Love the attention to detail and how quickly they work

Love the attention to detail and how quickly they work to get you in and out!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wait time was longer than specified.

Wait time was longer than specified. Previous service on Trak, technician forgot to reset oil life indicator which resulted in annoying phone and Chevy messages. Not excellent but needs some improvements.

Rating breakdown (out of 5):
Customer service
4.0
Buying process
Quality of repair
4.0
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great car check up but I came on a day you were really

Great car check up but I came on a day you were really busy and it took about 30 minutes longer than I expected

Rating breakdown (out of 5):
Customer service
4.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

purchased a new 2022 sedan leave it at that.

purchased a new 2022 sedan leave it at that. noise still after having it there 4 times in a month. contacted mangement i will admit went for a test drive car would not duplicate noise just once in awhile. so was told parts wouldn't be put in and basically wont do anything for me. months later still noise filed a complaint to GM ad nothing back yet after a month or more. im done with GM and done with Depaula just spent $60k in a 4 month period. i really think the service dept has gone down hill since the previous shop manger retired i honestly think i was lied to also because what the invoices said and what i was told verbally by service manager Dennis. stay away from this dealership. i keep on hearing the service Dept here sucks so many issues. once they get your money they screw you over. my remember all my salesman stating give him a good review I'm not done with trying to get gm to fix this issue take it to another Chevrolet dealership. do yourself a favor dont buy or go here for service less headaches....

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.