Rick Hendrick Chevrolet Buick GMC

Highly recommend! Start to finish SUV purchase experience was pleasant, informative and professional. Five stars!

Service was oil change and front brake pad and rotor replacement and oil change package. Service and service tech representative were excellent.

Awful experience. Went in for a recall issue and asked them to check on a gas cap issue and tire sensor. I scheduled an appointment, but it took 4 hours for them to start the work. They wanted to charge me $250 jut to look at the gas cover. I bought the part I needed on Amazon for $48 and installed it in 15 minutes. $1150 for tire sensors???? I started calling at 4:00 to see if they would be finished by the end of the day - never got an answer. WILL NEVER GO THERE AGAIN!

The Service team was professional and responsive. I Highly recommend the Rick Hendricks team. Thomas was extremely helpful.

Do not bring your vehicle to Hendrick GMC's service department. You will regret it. I came in for a simple oil change and tire rotation. The oil change alone came out to over $200 — significantly more than any other shop in the area. And that was before they tried to pressure me into four additional services totaling thousands of dollars, none of which were recommended or even mentioned in my owner's manual. This wasn't an honest mistake. This was a deliberate attempt to take advantage of a customer. To make matters worse, I was charged $250 for a diagnostic fee on a separate issue — one that their technicians could not duplicate after less than five minutes of troubleshooting. Five minutes. $250. They did nothing, found nothing, and still had the audacity to charge me for it. When I asked to speak with someone about waiving the fee, I was directed to Donnie Atkins — the line manager and the person who is supposed to be the face of customer service at this dealership. Instead of handling the situation professionally, he was rude, combative, and completely unwilling to have a reasonable conversation. If this is the standard of leadership here, it explains everything about how this service department operates. This dealership will overcharge you, recommend services you don't need, charge you for work they didn't do, and treat you poorly when you push back. Go anywhere else.

As always, we receive great service on our GMC and Chevy vehicles at Rick Hendrick dealership in Richmond, VA., and this time was no different. We arrived approximately 35 minutes before our appointment time. Our service provider, Jeff Barton, got us in early, which was much appreciated. He has always been a customer first individual, which also applies to all those who work at this dealership. For that reason, we drive 62 miles one way, vice going to our local dealership. As usual, service on our GMC Acadia was great plus the servicing technician provided several future recommendations.

Everything went well. I wanted to buy a car that day off the lot, and the salesman made it happen. It was a friendly environment, but professional.

Very knowledgeable and professional. Although my trip to Hendricks was an emergency, they assured me that they would find the problem and they did. I had to leave the car there for almost a week because once fixed, they wanted to make sure no other issues with the car were found. Very satisfied with their work.

John stoner was great! Great experience. Kept me informed through all steps of the process.

Purchased a 2026 Colorado today the experience from arrival to completion was fantastic and would recomend Taylor Lewis. He handled everything and made the process easy