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Rick Hendrick Chevrolet Buick GMC

(1,146 reviews)
Visit Rick Hendrick Chevrolet Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 state dealer award
View 8 awards
2026 state dealer award 2026 state dealer award 2025 state dealer award 2025 state dealer award 2024 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award
New (888) 552-3135 (888) 552-3135
Used (877) 289-6723 (877) 289-6723
Service (877) 270-0250 (877) 270-0250

Inventory

See all 506 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2015.
We are proudly a part of Hendrick Automotive Group who is based in Charlotte, NC and operates 93 dealerships throughout the United States. Rick Hendrick Chevrolet Buick GMC Richmond was the first Hendrick Automotive Group dealership located within the Richmond area. Our goal has always been to provide world-class service and build relationships with the community and customers from all around the area. To get directions visit our contact us page. Our entire team works together to provide you with the ultimate Buick, Chevrolet, GMC shopping experience.

Service center

Phone number (877) 270-0250

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

(1,146 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Chevrolet Buick GMC from DealerRater.

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Jeff Moore and Elliot were a pleasure to work with. Made the purchase a pleasurable experience.

Jeff Moore and Elliot were a pleasure to work with. Made the purchase a pleasurable experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rdeane98, we're glad to hear you enjoyed your visit.

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Everyone was superb! From our first unscheduled visit we meet the manager Mark Wilson who immediately helped us just after the showroom opened. He was efficient, professional and empathetic. Within 20 min he had identified a vehicle that we purchased later that day. William Godoy as the salesperson was equally efficient and organized as we completed the details of the vehicle. Finally the business manager Omar was the example of customer service and efficiency. He had our paperwork ready and the sale and trade-in went without a snag. Great location and superb employees!!

Everyone was superb! From our first unscheduled visit we meet the manager Mark Wilson who immediately helped us just after the showroom opened. He was efficient, professional and empathetic. Within 20 min he had identified a vehicle that we purchased later that day. William Godoy as the salesperson was equally efficient and organized as we completed the details of the vehicle. Finally the business manager Omar was the example of customer service and efficiency. He had our paperwork ready and the sale and trade-in went without a snag. Great location and superb employees!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Thank you Craig. For helping us out on our first Arcadia(Parrot Head). I know we will enjoy it for a long time. It's a beautiful vehicle.

Thank you Craig. For helping us out on our first Arcadia(Parrot Head). I know we will enjoy it for a long time. It's a beautiful vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jo Ann Yancey, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!

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Will Hassenger want the extra mile for me. I was looking to order a new vehicle that had special options. Since there was none in stock at the dealership will spent significant time. Looking nationwide and then assisting me in ordering it from the factory.. his knowledge of the process made it very easy.

Will Hassenger want the extra mile for me. I was looking to order a new vehicle that had special options. Since there was none in stock at the dealership will spent significant time. Looking nationwide and then assisting me in ordering it from the factory.. his knowledge of the process made it very easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bill H, we are glad we could help!

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The people I dealt with were awesome., William Hassenger, Jarrett Dangerfield and Andrew Vaughan. The process of looking for a car and purchasing was great.

The people I dealt with were awesome., William Hassenger, Jarrett Dangerfield and Andrew Vaughan. The process of looking for a car and purchasing was great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Martha Woods, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!

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Excellent service from the moment of arrival to closure of appointment. Car went in for annual inspection, tire rotation, filter replacement and cabin air filter replacement. All done within an hour.

Excellent service from the moment of arrival to closure of appointment. Car went in for annual inspection, tire rotation, filter replacement and cabin air filter replacement. All done within an hour.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carlbevvandev, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!

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They have never let me down! This time I only spent about 60 K, the first time I spent 85K, I’ve only been shopping since December 2022, but the customer service and the warranty are great! I’ve used the warranty twice on my 2023 GMC Sierra 2500 and I currently have a brand new transmission and transfer case with no out-of-pocket

They have never let me down! This time I only spent about 60 K, the first time I spent 85K, I’ve only been shopping since December 2022, but the customer service and the warranty are great! I’ve used the warranty twice on my 2023 GMC Sierra 2500 and I currently have a brand new transmission and transfer case with no out-of-pocket

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kelly Harrington, we're glad to hear you enjoyed your visit.

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Excellent service. Easy purchase. Good deal. Friendly and helpful sales person. Aiden Spence sealed the deal!

Excellent service. Easy purchase. Good deal. Friendly and helpful sales person. Aiden Spence sealed the deal!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Robbieg, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations!

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Not happy at all there’s no reason it should take 3 1/2 hours for an oil change and tire rotation with a scheduled appointment

Not happy at all there’s no reason it should take 3 1/2 hours for an oil change and tire rotation with a scheduled appointment

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We would like the opportunity to address your concerns. Please reach out to us directly at (804) 793-9305 when you have a chance. Thank you, and we look forward to hearing from you.

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Service Advisor Stanley McKay got us in quickly and out early with no surprises. Hendrick's video transmittal of the vehicle inspection is a nice visual of the vehicle's status.

Service Advisor Stanley McKay got us in quickly and out early with no surprises. Hendrick's video transmittal of the vehicle inspection is a nice visual of the vehicle's status.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jim, we are glad we could help!

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