Reviews
Jeff Moore and Elliot were a pleasure to work with. Made the purchase a pleasurable experience.
Jeff Moore and Elliot were a pleasure to work with. Made the purchase a pleasurable experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Rdeane98, we're glad to hear you enjoyed your visit.
Everyone was superb! From our first unscheduled visit we meet the manager Mark Wilson who immediately helped us just after the showroom opened. He was efficient, professional and empathetic. Within 20 min he had identified a vehicle that we purchased later that day. William Godoy as the salesperson was equally efficient and organized as we completed the details of the vehicle. Finally the business manager Omar was the example of customer service and efficiency. He had our paperwork ready and the sale and trade-in went without a snag. Great location and superb employees!!
Everyone was superb! From our first unscheduled visit we meet the manager Mark Wilson who immediately helped us just after the showroom opened. He was efficient, professional and empathetic. Within 20 min he had identified a vehicle that we purchased later that day. William Godoy as the salesperson was equally efficient and organized as we completed the details of the vehicle. Finally the business manager Omar was the example of customer service and efficiency. He had our paperwork ready and the sale and trade-in went without a snag. Great location and superb employees!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Craig. For helping us out on our first Arcadia(Parrot Head). I know we will enjoy it for a long time. It's a beautiful vehicle.
Thank you Craig. For helping us out on our first Arcadia(Parrot Head). I know we will enjoy it for a long time. It's a beautiful vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jo Ann Yancey, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!
Will Hassenger want the extra mile for me. I was looking to order a new vehicle that had special options. Since there was none in stock at the dealership will spent significant time. Looking nationwide and then assisting me in ordering it from the factory.. his knowledge of the process made it very easy.
Will Hassenger want the extra mile for me. I was looking to order a new vehicle that had special options. Since there was none in stock at the dealership will spent significant time. Looking nationwide and then assisting me in ordering it from the factory.. his knowledge of the process made it very easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill H, we are glad we could help!
The people I dealt with were awesome., William Hassenger, Jarrett Dangerfield and Andrew Vaughan. The process of looking for a car and purchasing was great.
The people I dealt with were awesome., William Hassenger, Jarrett Dangerfield and Andrew Vaughan. The process of looking for a car and purchasing was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Martha Woods, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!
Excellent service from the moment of arrival to closure of appointment. Car went in for annual inspection, tire rotation, filter replacement and cabin air filter replacement. All done within an hour.
Excellent service from the moment of arrival to closure of appointment. Car went in for annual inspection, tire rotation, filter replacement and cabin air filter replacement. All done within an hour.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Carlbevvandev, we are so happy to read such a great review about Rick Hendrick Chevrolet Buick GMC Richmond!
They have never let me down! This time I only spent about 60 K, the first time I spent 85K, I’ve only been shopping since December 2022, but the customer service and the warranty are great! I’ve used the warranty twice on my 2023 GMC Sierra 2500 and I currently have a brand new transmission and transfer case with no out-of-pocket
They have never let me down! This time I only spent about 60 K, the first time I spent 85K, I’ve only been shopping since December 2022, but the customer service and the warranty are great! I’ve used the warranty twice on my 2023 GMC Sierra 2500 and I currently have a brand new transmission and transfer case with no out-of-pocket
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Kelly Harrington, we're glad to hear you enjoyed your visit.
Excellent service. Easy purchase. Good deal. Friendly and helpful sales person. Aiden Spence sealed the deal!
Excellent service. Easy purchase. Good deal. Friendly and helpful sales person. Aiden Spence sealed the deal!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Robbieg, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations!
Not happy at all there’s no reason it should take 3 1/2 hours for an oil change and tire rotation with a scheduled appointment
Not happy at all there’s no reason it should take 3 1/2 hours for an oil change and tire rotation with a scheduled appointment
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We would like the opportunity to address your concerns. Please reach out to us directly at (804) 793-9305 when you have a chance. Thank you, and we look forward to hearing from you.
Service Advisor Stanley McKay got us in quickly and out early with no surprises. Hendrick's video transmittal of the vehicle inspection is a nice visual of the vehicle's status.
Service Advisor Stanley McKay got us in quickly and out early with no surprises. Hendrick's video transmittal of the vehicle inspection is a nice visual of the vehicle's status.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jim, we are glad we could help!