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Porsche Cary

(394 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(394 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great dealer

Thank you Sammy!! Of all the dealerships I’ve been to over the years, I’ve never seen one run so professional and totally relaxed at the same time. Sammy was clearly experienced because he was calm and collected while being efficient. I really didn’t plan on buying anything that day. Fast forward, I’m signing papers. No pressure. No going back and forth with a manager twenty times over price etc. I was waiting for the veil to fall, but it never happened. Everyone was being who they were and it was totally relaxed. They raised the bar for sure and I will be returning. Hellcat Redeye -> Porsche GTS.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible Experience

Wow, I have purchased from 3 other Porsche dealerships in the past, this dealership by far is the worst experience, management is horrible. The sales guy I delt with was very knowledgeable but the management specifically Cedric, not a great experience. I drove 7 hours each way to pick up a car, they sold me a 2020 cayenne S that had failing PCM, couldn't even drive home it kept freezing as well as defective dashboard that i needed to bring back to my dealership to repair. They should of been honest with me and said it needed to be fixed instead of putting it on another dealership to correct. Cedric told me the PCM could be a easy fix or a month depending on the part, I said if it's a month, don't want the car, if it's a quick fix I still want the car. Next morning after I drove 7 hours home, I called them and he sold the car to someone else. How would he sell a car with a bad PCM and dashboard repair needed??? Don't trust them, horrible they have a Porsche dealership.

Rating breakdown (out of 5):
Customer service
Buying process
1.0
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service & sales

Ben Spreen is an excellent salesman. Very professional & knowledgeable. It was a pleasure doing business with him. Look forward to future purchases with Leith Inc.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quality people & service

Ben was very helpful when I was looking for an electric Taycan. He drives one himself, so was able to quickly answer any questions I had. He wasn't pushy, but helped me decide which options I wanted, & which ones I might or might not need, when I placed my order. I would highly recommend this dealership to anyone looking for a Porsche!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Car Buying Experience

We just purchased a car with Leith Porsche. Our entire experience with them was great. We had the pleasure of working with Ben Spreen and he was super helpful and full of knowledge. We will definitely go back!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car guru Vlad

Popped in Leith Porsche the other day to see what they have on the lot. I have been shopping around for a few weeks here and there. Vladimir was a great deal of assistance in showing the inventory, was quite knowledgeable in Porsche brand as well as other manufacturers, just a solid car guru all around. I did not end up purchasing anything this time, but the level of professionalism put this dealership on top of the list for me.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Do not purchase dealer PPF package

All I can say is wow… I have never had both such positive and negative experiences with a dealer before. To be fair to the sales team (excluding management), the process of purchasing my GT4 was excellent. My purchase was made from out of state and my experience with Robert was great. Throughout the process, Robert stayed in contact and he even provided me with an excellent shipping contact who transported the car to my home address. So why the 2 stars? Well, the following is what separates great dealers from the bad ones. I truly thought Leith would have been my go-to for many future purchases but after how they handled the following after purchase issue, if I was local, I wouldn’t even consider them for service. As part of the sale, I paid to have the GT4 protected in paint protection film (PPF) which was offered as one of the dealer’s packages. After taking delivery of the vehicle it pretty much went straight into the garage where it stayed for the next week due to poor weather. One day while in the garage I noticed a penny size spot on the hood where the PPF had begun to bubble. I assumed the PPF that was applied had failed and while this was annoying I decided that I wouldn’t make a big deal out of it and I would just pay to have it replaced ($800). The local PPF installer began to inspect the area before removing the PPF and was able to determine that the paint under the PPF had been damaged and began to bubble which also caused the PPF to bubble. Upon removing the PPF from the hood, a freshly damaged area was discovered and touch-up paint was stuck to the underside of the PPF. Clearly, someone had damaged the car, attempted to cover it up, and hoped the PPF would help conceal the issue. I brought this matter back to the sales team which was eventually escalated to the sales manager (Cedric). The entire interaction over this issue was argumentative and defensive. They were fully prepared to throw their hands in the air until I took a some-what hard stance in my emails and only then did they offer to compensate me for the bare minimum which was to pay to replace only the PPF on the hood. This didn’t at all address the paint damage that occurred before the vehicle was delivered to me. The bottom line is that I bought the car (over MSRP, I might add), I didn’t catch the issue upon delivery (which was well concealed), and I’m pretty much on my own at this point. I accept all of that but a good dealer would have still made this situation right. Offering to have a Porsche-certified body shop handle the repair and reapply the PPF would have been the right thing to do. Even if it wasn’t what they were required to do. That is what separates the crappy dealers from the good ones. So if you are considering buying from Leith my recommendation is to carefully inspect the vehicle yourself and make sure everything is perfect before signing papers. And absolutely DO NOT purchase their dealer PPF package. I’m looking at $800 to replace the PPF and $1400 to correct the paint damage.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
5.0
Quality of repair
2.0
Overall facilities
5.0
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great purchase after loosing my Cayenne!

Robert Brooks was so pleasant to work with. I feel he really cared and wanted to help me find a Cayenne after my other one was totaled! I live near Charlotte but I would drive to Robert if I need to buy another Porsche ! Thank you Robert !

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Looking for a Porsche? See Robert Brooks!

I've just bought my 2nd Macan from Robert Brooks, and would absolutely buy another from him. His knowledge of Porsches is encyclopedic and he makes the buying process practically seamless. My first purchase I bought off the lot, based on a great Q&A session with Robert about what I wanted, and for the second one he helped me build my own using the online tool and I couldn't be more thrilled. Cannot recommend Robert enough! (Also LOVE my Macan.)

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Robert is always helpful.

I have done business with Robert at Leith Porsche for many years. He is always helpful and courteous and available to help me with any questions that I have, and I often have a lot. I will always buy my Porsches from him and recommend his services.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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