Reviews
Folsom Lake Ford’s service department is great.
Folsom Lake Ford’s service department is great. My service advisor, Nick, is the absolute best! Wayne, the shuttle driver, is awesome too.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I’m thrilled to hear that you had a great experience with our service department at Folsom Lake Ford. Nick truly strives to provide excellent service, and we appreciate your recognizing his efforts. We look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, [email protected]
James Willis was wonderful to work with!
James Willis was wonderful to work with! I brought my Bronco in for an inoperative A/C system, and it was quickly determined that the blower motor failed. While diagnosing the problem it was also determined that my battery was showing low voltage. Parts were ordered and the next day I had cold A/C and a new battery. James continually kept me up to date and wanted to ensure my complete satisfaction. Great job James and Folsom Lake Ford!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mark! I’m delighted to hear that you were pleased with the service provided by James and that your Ford Bronco is now running smoothly with cold A/C and a new battery. We appreciate your kind words and look forward to assisting you again at Folsom Lake Ford in the future! All the best, Jon Peterson, (916) 353-2000, [email protected]
Great experience great deal would come back again will be
Great experience great deal would come back again will be suggesting to other people to come
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! I'm glad to hear that you had a great experience at Folsom Lake Ford and found a great deal. Our team truly appreciates your willingness to recommend us to others. We look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, [email protected]
Wonderful dealership.
Wonderful dealership. Great service and fantastic people. All around great experience. Thank you all so much!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your awesome review, Heather! I’m delighted to hear that you had a fantastic experience with us at Folsom Lake Ford. Our team takes pride in providing great service, and your kind words mean a lot. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, [email protected]
The Folsom Lake Ford team was great!
The Folsom Lake Ford team was great! Jarred was very informative. He knew his product (Expedition Tremor). He stuck with us through the process which we appreciated. Our finance Manager(Joe R,) did a great job getting the deal done.This is our second purchase at this location.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Jarred and Joe during your purchase of the Ford Expedition Tremor. It's fantastic to know that we were able to assist you effectively. I truly appreciate your loyalty to Folsom Lake Ford, and we look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, [email protected]
Absolutely Fantastic came.
Absolutely Fantastic came. I purchased two vehicles back in last October and the entire experience, including the service has been absolutely amazing. Once again your guys’s team has gone above and beyond.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your fantastic review! I’m excited to hear that your experience with Folsom Lake Ford exceeded your expectations, especially with your recent purchases. Our team is dedicated to providing top-notch service, and I appreciate your recognition. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, [email protected]
Anthony Civello was a pleasure to work with.
Anthony Civello was a pleasure to work with. He was very attentive to my concerns and helped me out every step of the way. On the day of my delivery, he made sure I was well taken care of and was not pushy for me to sign additional warranties. If I could give him more than five stars, I would. Thanks Anthony!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m thrilled to hear about your positive experience with Anthony at Folsom Lake Ford. It's great to know that he took the time to address your concerns and made your delivery experience so enjoyable. I appreciate your kind words, and we look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, [email protected]
Anthony created a great experience in the entire process
Anthony created a great experience in the entire process along with the entire staff that we worked with that day (Kentucky, Trent). Thank you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Parker! I'm glad you had a great experience with us at Folsom Lake Ford. It’s fantastic to know that Kentucky and Trent made your visit enjoyable. We appreciate your kind words and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, [email protected]
The staff are curious, friendly and knowledgable.
The staff are curious, friendly and knowledgable. The work is done well and at the time promised.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I’m thrilled to hear you found our team at Folsom Lake Ford to be curious, friendly, and knowledgeable. It's great to know that you were pleased with the quality of work and the timeliness of our service. We appreciate your feedback and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, [email protected]
Purchased vehicle when new and have continued servicing
Purchased vehicle when new and have continued servicing here since then. Always have easy time scheduling appointments and appointments always run smoothly. Great support from my service manager, Luis Legarde
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I'm happy to hear about your positive experiences at Folsom Lake Ford, especially with scheduling appointments and the support from Luis. We appreciate your continued trust in us for servicing your vehicle and look forward to serving you again. All the best, Jon Peterson, (916) 353-2000, [email protected]