Reviews
Friendly staff, not too pushy, nice accomadations. Plenty of beverage options while you wait. They are great to work with.
Friendly staff, not too pushy, nice accomadations. Plenty of beverage options while you wait. They are great to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Appreciate you taking time to let us know how everything went, Steven! I’m delighted to hear that you had a positive experience at Folsom Lake Ford. We aim to create a comfortable environment, and I’m glad you enjoyed our beverage options during your visit. We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Mobile service came to my house and did an important software update for a safety recall. It saved me because a shop appointment wasn’t available for two months.
Mobile service came to my house and did an important software update for a safety recall. It saved me because a shop appointment wasn’t available for two months.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review, Tom! I'm glad to hear our mobile service was able to assist you with the important software update for the safety recall. At Folsom Lake Ford, we strive to provide convenient solutions for our customers. I appreciate your feedback, and we look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
worst experience ever! they said IF i gave them a 5 star review they would cover 1 warrantee item and discount 1 other service! i said no!
worst experience ever! they said IF i gave them a 5 star review they would cover 1 warrantee item and discount 1 other service! i said no!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, Richard. I understand your concerns and appreciate you bringing this to our attention. At Folsom Lake Ford, we strive to provide the best service and value to our customers. I encourage you to reach out to me directly to discuss your experience further and ensure we meet your expectations moving forward. Your input is valuable to me, and we hope to assist you better in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
I am very glad I choose Folsom Lake Ford to purchase my new Bronco Sport. I have waited 9 years to get the color auto that I wanted, and they were able to search for last year's Eruption Green and find me one with just the upgrades I wanted.
I am very glad I choose Folsom Lake Ford to purchase my new Bronco Sport. I have waited 9 years to get the color auto that I wanted, and they were able to search for last year's Eruption Green and find me one with just the upgrades I wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm happy to hear that you chose Folsom Lake Ford for your new Ford Bronco Sport and that we could help you find the Eruption Green color you desired. It’s great to know that the upgrades met your expectations as well. I appreciate your patience, and we are glad to have been a part of your journey. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
They cracked our windshield and last year they poor substance on the hood and denied it we had to have the hood repainted
They cracked our windshield and last year they poor substance on the hood and denied it we had to have the hood repainted
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Just had first service done on my 2026 Ford Maverick Hybrid. James Willis was my advisor and I could not have been happier with his service.
Just had first service done on my 2026 Ford Maverick Hybrid. James Willis was my advisor and I could not have been happier with his service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Dan! I’m thrilled to hear that you had a great experience with James during your first service for your 2026 Ford Maverick Hybrid. We strive to provide excellent service, and it’s fantastic to see that reflected in your visit. We look forward to seeing you again for your next service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great experience at the dealership. The staff was friendly, knowledgeable, and made the entire process smooth, transparent, and stress free from start to finish.
Great experience at the dealership. The staff was friendly, knowledgeable, and made the entire process smooth, transparent, and stress free from start to finish.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m thrilled to hear that you had a great experience at Folsom Lake Ford. Our team strives to provide friendly and knowledgeable service, and it’s rewarding to know we made the process smooth and stress-free for you. We appreciate your feedback and look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
James Willis, has been my advisor for the past 5+ years and he continues to make my Service appointments my best experience possible. Please don't let this great employee go. He is the reason I continue to use Folsom Lake over and over.
James Willis, has been my advisor for the past 5+ years and he continues to make my Service appointments my best experience possible. Please don't let this great employee go. He is the reason I continue to use Folsom Lake over and over.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I'm happy to hear that James has consistently provided you with exceptional service during your appointments at Folsom Lake Ford. It's fantastic to know that he plays such a key role in your continued loyalty. Your feedback is appreciated, and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Always professional and courteous. Explains what needs to be done. It is the only place I take my vehicle.
Always professional and courteous. Explains what needs to be done. It is the only place I take my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I truly appreciate your loyalty to Folsom Lake Ford and am glad to hear that you value our professionalism and clear communication. We look forward to continuing to serve you and your vehicle needs. See you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
James Willis is excellent. He provides great customer service, knowledge and follow thorough. Your vehicle is in good hands with James.
James Willis is excellent. He provides great customer service, knowledge and follow thorough. Your vehicle is in good hands with James.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your amazing feedback! I’m glad to hear that James provided you with excellent customer service and that you felt confident in his care for your vehicle. I appreciate you taking the time to share your experience at Folsom Lake Ford, and we look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com