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2026 state dealer award
View 7 awards
2026 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2018 consumer dealer award

Reviews

(3,330 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Subaru from DealerRater.

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Noah was very informative about the Subaru product.

Noah was very informative about the Subaru product. He made me feel that I was buying the vehicle from a family member and not a salesman. I would recommend him to friends and family. Very professional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

West Herr is A++ dealership, Matt Johnson, Amanda Westley

West Herr is A++ dealership, Matt Johnson, Amanda Westley the best their are in customer service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying a car from West Herr Subaru was a no hassle

Buying a car from West Herr Subaru was a no hassle experience.Our sale woman McKenzie was very helpful and explained everything to us. We came in just to talk about the Forester and ended up buying one

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They really go above and beyond at West Herr Subaru to

They really go above and beyond at West Herr Subaru to make sure you're getting taken care of and that you're getting a good deal on a car. I went in at noon on a Saturday and walked away around 5pm with a brand-new car and a lower payment. Yes, 5 hours seems like a bit of a long time to wait but we got lunch in-between courtesy of West Herr so really it was more like 3 and a half. Even then, that's still a short time for the car buying process! Not to mention the salesman we worked with, Paul Naum, was able to handle all this AND a second client at the same time and still made us feel like we were just as much a priority as his other customer. All and all I've gotten 4 Subarus from West Herr and unless the place burns to the ground it's where I'll be getting my 5th, 6th, 7th, and so on!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Cassandra and Bryce have been extremely kind and helpful

Cassandra and Bryce have been extremely kind and helpful with answers to questions that I had. Everyone at your dealership was polite and friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very friendly and real sales people.

Very friendly and real sales people. Brad was very nice and quickly showed options based on our preferences. Did not expect to buy same day but everyone was very nice and I would buy from there again

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Matt was knowledgeable and friendly.

Matt was knowledgeable and friendly. He was thorough. I highly recommend him for future purchases.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My sales agent, Paul was very professional, no pressure

My sales agent, Paul was very professional, no pressure as I was there to just test drive the 2026 Forester. After talking with him I was allowed to go have some fun in one. Paul, Ashlee and the entire West Herr team really took care of me and put in a new 2026 Forester. West Herr is simply the BEST!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service team was exceptional as always!

Service team was exceptional as always! Working with James made my whole weekend with his bright personality and customer focused priorities

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I walked into west Herr Subaru and was welcomed Immed.

I walked into west Herr Subaru and was welcomed Immed. I was taken care of by a gentleman named Frank. He LISTENED to what I was trying to explain what was going on with Mr car. At this point only was making an appointment. Turns out my car needed ALOT OF THINGS FIXED. I was given a rental because it was going to take a "minute". In the end my car was held overnight and everything was fixed . Amazing service started from walking into walking out.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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