Mazda of Elk Grove

Great place always helpful great service advisors. I feel safe when I'm on my trips

Great service from Chris and Maritza; thanks for making a difference with the issues for our CX-5. It’s a big reason we come back.

We had great communication. Eric walked us through everything we needed. We drove a long way, and they were very accommodating. We would highly recommend Mazda of Elk Grove.

Jack was great and very funny and helped explain things about the car and was helpful

Great Job. More importantly it was Chris Howard in the Service dept who made the experience a great one and exceeded my expectations again.

I just bought my second new Mazda here. It was straightforward, transparent, and pleasant. I am excited with my purchase!

Bought many cars in the pass. From salesman to manager. They all were very professional . Will do business again with elk grove Mazda.

It’s was a great service , Im satisfied to do business with Mazda dealer thank you

I arrived at 10am and was quoted the time would be around 1:30p or 2p. It wasn't ready until 4:30p. All I came for was an oil change and a diag, and after 4 hours they hadn't even gotten to the diag. I asked the gentleman at the front and he told me diags take "at least half a day," and they were just getting to it. Finally got the car back at 4:30p and there was no diagnosis, no quote on how much it would be to repair, and when I got in the car the rear view mirror casing was tossed on the floor. I came back in to tell the advisor my car wasn't even put back to how it was and he tried to put it back. Claimed it was fixed and wouldn't fall apart, but when I checked it it's extremely loose and feels like it'll fall apart if I hit a speed bump. I also found a piece of plastic that came from it, so it's likely broken. What bugged me more is that they didn't even run the car through the wash. The guy said I could go and do it myself if I wanted, but I had already been there close to 7 hours I wasn't about to sit in that line. All in all a poor experience. Worst yet.

The service department ordered the required part we needed in a timely manner. The part arrived at dealership and we notified soon after. We were able to schedule an appointment quickly, fitting our schedule. Part installed quickly. Highly recommend service department