Reviews
I inquired about a vehicle. I requested photos. Multiple staff members reached out to me and no one ever forwarded emails. Then the car was suddenly “not in inventory” terrible customer service.
I inquired about a vehicle. I requested photos. Multiple staff members reached out to me and no one ever forwarded emails. Then the car was suddenly “not in inventory” terrible customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had a really great experience working with Brenda today. From the moment I walked in, she was welcoming, professional, and genuinely focused on helping me find the right solution—not just making a sale. She took the time to answer all my questions, explained everything clearly, and made the whole process feel smooth and stress-free.
I had a really great experience working with Brenda today. From the moment I walked in, she was welcoming, professional, and genuinely focused on helping me find the right solution—not just making a sale. She took the time to answer all my questions, explained everything clearly, and made the whole process feel smooth and stress-free.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Mike took really good care of us. It was a great experience! We are very grateful!
Mike took really good care of us. It was a great experience! We are very grateful!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great service! My experience at Culver City Chevrolet was amazing thanks to Brandon Villegas. He was super helpful!
Great service! My experience at Culver City Chevrolet was amazing thanks to Brandon Villegas. He was super helpful!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It was a WASTE of time. The car was not ready for test drive. Battery needed charging. My time is precious.
It was a WASTE of time. The car was not ready for test drive. Battery needed charging. My time is precious.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I had an amazing experience working with Brenda. She found exactly what I was looking for and even drove 2 hours to get the vehicle in the exact color and engine type I wanted. She was patient, transparent, and made the whole process smooth from start to finish. The manager, Sami, was also great and made sure everything went perfectly. Thank you both for the outstanding service!
I had an amazing experience working with Brenda. She found exactly what I was looking for and even drove 2 hours to get the vehicle in the exact color and engine type I wanted. She was patient, transparent, and made the whole process smooth from start to finish. The manager, Sami, was also great and made sure everything went perfectly. Thank you both for the outstanding service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Actual prices are 2k to 3k higher than advertised. I would consider that to be false advertising. They said it is disclosed in the small print. All other car they showed me had salvaged title. They also try tell me that salvage title was not a bad thing. Needless to say, I could never trust a dealer like this!
Actual prices are 2k to 3k higher than advertised. I would consider that to be false advertising. They said it is disclosed in the small print. All other car they showed me had salvaged title. They also try tell me that salvage title was not a bad thing. Needless to say, I could never trust a dealer like this!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am disappointed in the lack of customer service at Culver City Chevrolet. I took my car to Culver City Chevrolet on Monday February 16, 2026 in the morning. I called Alonso twice to get an update on my vehicle. Alonso Herredia could not tell me the main issue with my vehicle and I noticed the mileage was changed. I picked up my vehicle two days later with the SAME issues. VERY Disappointed with the lack of Customer Service.
I am disappointed in the lack of customer service at Culver City Chevrolet. I took my car to Culver City Chevrolet on Monday February 16, 2026 in the morning. I called Alonso twice to get an update on my vehicle. Alonso Herredia could not tell me the main issue with my vehicle and I noticed the mileage was changed. I picked up my vehicle two days later with the SAME issues. VERY Disappointed with the lack of Customer Service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are truly sorry to hear about the frustration you encountered during your recent visit on February 16, 2026. This is not the level of communication or service we strive to provide. A member of our management team will be reaching out to you shortly to discuss this further and work toward a resolution.
I am formally submitting this complaint regarding my experience on February 2, 2026, concerning the 2022 Mercedes-Benz GLE 350 (Stock #P50645). While I would like to acknowledge that salesperson Abdel Rezk was professional and courteous, my interaction with the george was deeply troubling and inconsistent with the standards expected of a reputable dealership.
I am formally submitting this complaint regarding my experience on February 2, 2026, concerning the 2022 Mercedes-Benz GLE 350 (Stock #P50645). While I would like to acknowledge that salesperson Abdel Rezk was professional and courteous, my interaction with the george was deeply troubling and inconsistent with the standards expected of a reputable dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you acknowledging Abdel Rezk’s professionalism and courtesy. We’re glad to hear that portion of your experience met expectations. That said, we are very concerned to hear that your interaction with George was troubling and did not reflect the standards you expect from our dealership. Providing a respectful, transparent, and professional experience is non-negotiable for us, and we take feedback like this seriously. Your concerns are being reviewed internally with management so we can better understand exactly what occurred and address it appropriately. Thank you again for taking the time to share your feedback.
Nevin, the General Manager, publicly asked me to contact him directly to resolve my concerns. I did — multiple times. Unfortunately, he never followed up or took any action. This was after serious issues, including dealer add-ons totaling $5,880 that were presented as mandatory and a signed Due Bill for repairs that were never completed. Despite giving management every opportunity to fix the situation, I was met with silence. If even the General Manager fails to follow through after asking you to reach out, it’s clear where accountability ends. Very disappointing experience.
Nevin, the General Manager, publicly asked me to contact him directly to resolve my concerns. I did — multiple times. Unfortunately, he never followed up or took any action. This was after serious issues, including dealer add-ons totaling $5,880 that were presented as mandatory and a signed Due Bill for repairs that were never completed. Despite giving management every opportunity to fix the situation, I was met with silence. If even the General Manager fails to follow through after asking you to reach out, it’s clear where accountability ends. Very disappointing experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
First, we sincerely apologize for your experience and for the lack of follow-up after you were invited to reach out directly. If you made multiple attempts to connect and did not receive a response, that is unacceptable and not reflective of the level of accountability we aim to uphold. We also take your concerns regarding the dealer add-ons and the signed Due Bill very seriously. Those matters should always be handled with full transparency and clear communication, and any agreed-upon repairs must be completed as documented. We understand why the situation would feel especially frustrating if you believed you had given management the opportunity to resolve it. Your comments have been escalated internally for immediate review. A member of our leadership team will be reaching out to you directly to ensure your concerns are properly addressed and to work toward a resolution. We truly regret the disappointment this experience has caused and appreciate you bringing it to our attention.