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Bill Brown Ford

(385 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–8:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (888) 280-4526 (888) 280-4526
Used (888) 305-2516 (888) 305-2516
Service (888) 721-9897 (888) 721-9897

Reviews

(385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Brown Ford from DealerRater.

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Always had good service and would recommend to anyone

Always had good service and would recommend to anyone looking for a new car or truck

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It’s great to hear you’ve always received good service and would recommend us to others. Enjoy your new Ford Explorer, and we’d be happy to assist you again whenever you need.

Rusty Karr knows how to deliver!

Rusty Karr knows how to deliver! Ask him a question and you get a real answer. His knowledge, experience and genuine desire to deliver value made us customers for life.

Rating breakdown (out of 5):
Customer service
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It’s fantastic that Rusty’s knowledge and genuine dedication shone through during your new Ford Escape purchase. Thank you for choosing a Ford Escape, and we look forward to supporting you as a customer for life.

Laurie is great and makes the process of getting you into

Laurie is great and makes the process of getting you into your new vehicle quick, and easy!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It’s fantastic to hear that Laurie made your new Ford purchase quick and easy. Congratulations on your Ford truck. Please reach out if we can help with anything down the road.

Rusty Karr is the best salesman in the Detroit metro area

Rusty Karr is the best salesman in the Detroit metro area with the best deals on a Ford..

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It’s fantastic that Rusty helped you secure an outstanding Ford at an excellent price. We hope your new Ford brings you lots of enjoyment. Thank you for the five-star review.

Great sales people a large selection of vehicles and a

Great sales people a large selection of vehicles and a very good service department, fixed right the first time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting our sales team’s efforts and wide selection of Ford vehicles. We’re glad your vehicle was serviced correctly on the first visit. Tony and our team appreciate your feedback and look forward to helping you again.

Salesman the best very polite sold me what I was looking

Salesman the best very polite sold me what I was looking for price was right very happy with my car would highly recommend bill brown ford

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We’re glad our sales associate was polite and helped you find the Ford Escape you wanted at the right price. Enjoy your new ride and thanks for recommending us.

They go above and beyond to find you the used or new car

They go above and beyond to find you the used or new car you're looking for

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to share your experience. We’re happy Vita and our team went above and beyond to secure the perfect used Ford Escape for you. If we can help with anything else in the future, please let us know.

Josh, the sales person, was very helpful and patient

Josh, the sales person, was very helpful and patient until we found the right car for us!!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us to help you find the right Ford Escape Hybrid. We’re glad our team’s patience made the process smooth. Enjoy every mile in your new vehicle.

Great salesman who was very helpful and answered all my

Great salesman who was very helpful and answered all my questions before and after the sale would highly recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We’re delighted you found our sales team so helpful throughout your Ford Explorer purchase. It’s great to know all your questions were answered both before and after the sale. Thank you for recommending us so highly.

Melissa and Viviana made the whole process very easy.

Melissa and Viviana made the whole process very easy. They are friendly and true professionals.

Rating breakdown (out of 5):
Customer service
Buying process
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing that Melissa made the process easy and professional. Congratulations on your new Ford F-150, and enjoy every drive.