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Napleton Ford of Oak Lawn

(3,747 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2026 consumer dealer award
View 2 awards
2026 consumer dealer award 2016 consumer dealer award
New (888) 845-0371 (888) 845-0371
Used (877) 622-4166 (877) 622-4166
Service (844) 779-0001 (844) 779-0001

Reviews

(3,747 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Ford of Oak Lawn from DealerRater.

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I like the service I receive when I came for and oil

I like the service I receive when I came for and oil change and when I was researching for a new car I chose this dealer ship and Kya help and answered all my questions and my sales man was really great and knowledgeable thank you for the service

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The atmosphere was great The Cleanliness of the waiting

The atmosphere was great The Cleanliness of the waiting area was great . The time it took to service me was great

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They worked with the fleet company to get the work done.

They worked with the fleet company to get the work done. Service was very good.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bixby can you tell I will always go here to purchase my

Bixby can you tell I will always go here to purchase my vehicle for now on. Hey, everyone is very professional here. A great place, great atmosphere.I'd just love it. My salesman is the best. He takes pride and make sure his customers get the best deal for their budget

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone at Napleton Ford are very professional.

Everyone at Napleton Ford are very professional. They are very caring and helpful to what exactly the customer is looking for. Just an all around awesome dealership!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everybody is very polite and happy to see every person

Everybody is very polite and happy to see every person who enter the dealership specifically Jay love her personality

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bill was very efficient and frindly.

Bill was very efficient and frindly. Job was well done. Ill be back next time i need service

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department meets you in.

The service department meets you in. Get you checked in very quickly. They give you all the information you need on. What's being done and how long it would take? And all of your cost up front and the service people were nice on the phone and in person

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Explained everything that needed to be done explained

Explained everything that needed to be done explained things they saw needed attention very well

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The most commendable experience at Napleton Ford of Oak

The most commendable experience at Napleton Ford of Oak Lawn was the assistance provided by Ms. Stephanie during my new journey in life. I would like to extend my sincere gratitude to Ms. Stephanie for her invaluable assistance and dedicated time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.