Plaza Auto Mall

I was discussing a 2026 Honda CR-V lease and trading in my 2014 BMW X3. They tried to match another dealer’s offer, but still couldn’t get close to where I needed to be on the price — especially since the other dealer’s vehicle came with leather seats, which Plaza Honda didn’t have available. When I went back to cancel the deal and request my refund, the staff was shockingly rude and unprofessional. The salesperson literally said “kick them out” to his manager right in front of us — completely disrespectful and unnecessary. I’ve never been treated that way at any dealership before. To make things worse, they took over a month to refund my $7,100 deposit, even though they promised it would take only 14 business days. I had to call and follow up repeatedly just to get my own money back. Overall, this was one of the worst dealership experiences I’ve ever had — rude behavior, zero professionalism, and a complete lack of customer care. I highly recommend avoiding Plaza Honda. There are plenty of other Honda dealerships that actually value and respect their customers. Save yourself the frustration — stay away from Plaza Honda Brooklyn!

AWFUL BAIT&SWITCH! Called Mon about a used Honda Pilot Black edition. Get pricing and details. Calls and texts for two more days. They called and texted ME with finance rates trying to schedule appointment. Wed I tell them I'm on my way. I get a call walking into the lot telling me the car was sold on SUNDAY. Tries to get my to look at other cars. Blames it on 3rd party sites. It's STILL on their site and two other sites as I write this!

Hey, dealerships like this are exactly why people despise car shopping. Their archaic mindset, in person only, structuring all of their answers to get you into the showroom, is why they won't exist in a few years. Any slightly savvy customer knows exactly what you pay for yours and what we should be paid for ours. We know what other dealerships offer for trade ins and know all of your competition. Your attempt to get with the times and have AI bots as your customer service might have been cool in your conference room but the reality is, if someone's serious about buying, they want to buy, not wait for your bot to relay the message to actual person, to only ask you to come in anyway. In other words, this place is a complete waste of time, a joke, a dinosaur. If you want to waste a day and feel dumber after, go here. Otherwise, shop elsewhere.

Hey, dealerships like this are exactly why people despise car shopping. Their archaic mindset, in person only, structuring all of their answers to get you into the showroom, is why they won't exist in a few years. Any slightly savvy customer knows exactly what you pay for yours and what we should be paid for ours. We know what other dealerships offer for trade ins and know all of your competition. Your attempt to get with the times and have AI bots as your customer service might have been cool in your conference room but the reality is, if someone's serious about buying, they want to buy, not wait for your bot to relay the message to actual person, to only ask you to come in anyway. In other words, this place is a complete waste of time, a joke, a dinosaur. If you want to waste a day and feel dumber after, go here. Otherwise, shop elsewhere.

I bring in my car July 31 for the tRANSMISSION got my car back 1 month and 2 days later had to bring it back the next day because there was noises coming from the front end And they left the bottom shield in my trunk was not installed stay far away from this place no loner car 4k in rental car fees and still fighting to get me money from them I will never buy from them again

We bought a car at the Hyundai dealership on July 1st. We are still waiting for the plates and title, 5 weeks later. The dealership seems to not care. Our calls go unanswered. Stay away from this dealership. They are incompetent and unprofessional.

I had a terrible experience with both communication and customer service. The staff clearly need training in basic customer service skills. They spoke to me as if I didn’t matter and made me feel like my business wasn’t worth their time. I spent nearly five hours there, only to walk away from the deal in the end. Where do I begin? It all started with a phone call where I asked for an out-the-door price. The numbers sounded good, so we decided to make the two-hour drive to this “fine” establishment. First red flag: if you're bringing a trade-in, expect to be lowballed. When I asked for a better offer, the immediate response was, “We have the best numbers in the area, so we’re not offering anything more.” After a tense back-and-forth, they finally agreed to bump up the offer slightly, which we accepted. Next, we asked to test-drive the vehicle. It was a 2024 model with less than 4,000 miles—and yet the battery was dead. We assumed a simple charge would fix the issue, but after the test drive, the car wouldn’t start again. We were promised a new battery while the paperwork was being completed. However, when I stepped out of the finance department to check on the car, I found they were just charging the same dead battery and refusing to replace it. The issue wasn’t whether the battery was under warranty—it was that they had promised to replace it to avoid future problems. When I brought this up again with the salesman and his manager (I assume), one of them referred to me disrespectfully over the phone. That's when we decided to walk away from the deal. No accountability, poor communication, and a blatant lack of professionalism from start to finish. Avoid this place if you value your time, money, and respect.

They told me they had the vehicle I was looking for . I went there and they tried to sell me something else as they did not have the car I was look for!!! Waist of time has and tows

Brian at the used cars department really looks out for his customers ,highly recommended!!l

When I got there the car was twice the advertised price. On the phone they said they'll honor the prices online to get you inside the door. What an utter waste of time. If they start off with dishonesty how can you trust them with any other part of the deal?