Reviews
Purchased a 2026 Ioniq9 in June 2025. Went to see what I needed for the $7500 Federal Tax Credit for electric vehicle. Dealership is required to give me a time of sale report within 3 days of purchase. Called dealership Jan 7th salesman told me Ioniq9 did not qualify. B.S. Finally spoke with General manager he said his system would NOT accept my cars VIN #. He was going to contact Hyundai. Still waiting on the REQUIRED time of sale report. Update General Manager emailed that if they can NOT issue the form they will cut a check to me for the $7500. Changing the rating to 3 star and if the check comes will upgrade it again.
Purchased a 2026 Ioniq9 in June 2025. Went to see what I needed for the $7500 Federal Tax Credit for electric vehicle. Dealership is required to give me a time of sale report within 3 days of purchase. Called dealership Jan 7th salesman told me Ioniq9 did not qualify. B.S. Finally spoke with General manager he said his system would NOT accept my cars VIN #. He was going to contact Hyundai. Still waiting on the REQUIRED time of sale report. Update General Manager emailed that if they can NOT issue the form they will cut a check to me for the $7500. Changing the rating to 3 star and if the check comes will upgrade it again.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the update and for your patience as this is being worked through. I understand how important the required time-of-sale documentation is, especially regarding the federal tax credit. I am continuing to follow up to ensure this is resolved appropriately. I will be contacting you directly with any next steps, and please feel free to reach out to me at your earliest convenience if you have any questions in the meantime. - Dennis Majewski, General Manager, 720-772-3310
Hyundai is the worst car company ever a company who would take 25,000 from a 82 year old women and then when the engine blows at 38,800 miles and refuse to honor the warranty is the worst company that I have ever heard of because I change my own oil and don't have documentation they refused to cover the car engine my husband called the corporate office and they still declined so I will tell everyone I know what a bad company this is.
Hyundai is the worst car company ever a company who would take 25,000 from a 82 year old women and then when the engine blows at 38,800 miles and refuse to honor the warranty is the worst company that I have ever heard of because I change my own oil and don't have documentation they refused to cover the car engine my husband called the corporate office and they still declined so I will tell everyone I know what a bad company this is.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to my attention. I am deeply sorry for the distress and frustration surrounding the reported engine failure and the difficulty you and your husband have had resolving this warranty claim with corporate. This is not the standard of service or fairness I expect for my guests, and I fully understand how upsetting and disappointing this entire experience has been. Please feel free to contact me at your earliest convenience so I can personally review the service records and explore every available option to resolve this for you as quickly as possible. – Kristen Beswick, Service Manager, 303-539-1705, kbeswick@arapahoehyundai.com
I recommend this dealer and Logan, just a good experience. They were out of our way but i tried another Hyundai place and nothing beats this place. Thank you
I recommend this dealer and Logan, just a good experience. They were out of our way but i tried another Hyundai place and nothing beats this place. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tammy Mehrer, we really appreciate this positive review! Thanks so much!
It took 3 1/2 hours for an alignment and new tires after I was quoted 90 minutes. Very dissapointing and frustrating since I got a quote for $50 less at Discount Tires, and they would have gotten it done in less than 90 minutes.
It took 3 1/2 hours for an alignment and new tires after I was quoted 90 minutes. Very dissapointing and frustrating since I got a quote for $50 less at Discount Tires, and they would have gotten it done in less than 90 minutes.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Norman, thank you for taking the time to share your feedback. I’m very sorry to hear that your service visit took longer than expected and didn’t meet the time estimate you were given. I understand how frustrating that can be, and I’d like the opportunity to look into what happened and make things right. Please reach out to me directly at your earliest convenience. – Kristen Beswick, Service Manager, 303-539-1705, kbeswick@arapahoehyundai.com
Easy to get an appointment,, quick check in when i arrived. They said it would be about an hour. And it was done
Easy to get an appointment,, quick check in when i arrived. They said it would be about an hour. And it was done
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Absolutely horrible no respect for customer time. In addition, it’s like they look for reasons to gouge your wallet
Absolutely horrible no respect for customer time. In addition, it’s like they look for reasons to gouge your wallet
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. I’m very sorry to hear about your experience and the frustration it caused. We never want our guests to feel disrespected or that their time isn’t valued. I’d like the chance to learn more about your visit and address the concerns you’ve raised with our service team directly. Please reach out to me at your earliest convenience so we can make things right. – Kristen Beswick, Service Manager, 303-539-1705
I took my car for guarantee, they had it for a week and they didn?t do anything to it until I kept calling to get my car back and after that whole week there the only thing they told me is that they?re waiting for the parts instead of telling me right away so I can have my car back and something move around in
I took my car for guarantee, they had it for a week and they didn?t do anything to it until I kept calling to get my car back and after that whole week there the only thing they told me is that they?re waiting for the parts instead of telling me right away so I can have my car back and something move around in
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martha, I’m very sorry to hear about your experience and the lack of communication regarding the status of your vehicle. Waiting without clear updates is understandably frustrating, and that’s not the level of transparency or service we aim to deliver. I’d like the opportunity to review what happened and ensure your concerns are addressed directly. Please reach out to me at your earliest convenience so we can make this right. - Kristen Beswick, Service Manager, 303-539-1705
Molly has great customer service and the knowledge to help with your repair needs. She help with what I need done and didn?t sale repairs that I bib not necessary.
Molly has great customer service and the knowledge to help with your repair needs. She help with what I need done and didn?t sale repairs that I bib not necessary.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Bought snow tires and had them mounted and the wheels aligned. I do not think that the elements of the 30K mile check up are necessary. Things like a brake fluid flush and an anti-freeze change seem like a waste of time and money.
Bought snow tires and had them mounted and the wheels aligned. I do not think that the elements of the 30K mile check up are necessary. Things like a brake fluid flush and an anti-freeze change seem like a waste of time and money.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great rating! We are always happy to help!
Great people. We worked with Mike. Simple and straightforward service and they were clear about the work that was taking place before doing any service. Would definitely recommend this dealership.
Great people. We worked with Mike. Simple and straightforward service and they were clear about the work that was taking place before doing any service. Would definitely recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.