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Acura of Bay Shore

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (55 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Bay Shore from DealerRater.

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Poor customer service

Not too happy I’m a returning customer because my last experience was great. This time not so much bought a car in February the title came in wrong. 5 months later no corrected title and not much help in resolving this matter

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Keep up the great work.

Talking about great customer service.I had the best experience so far with tenica.she made the whole process like a walk in the park.very satisfied.thank you tenica.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer

I was very impressed with Robert.he followed through with everything he said in an extremely short time…I was very satisfied with the entire process. This is my 7th car I have leased and by far my best experience . I highly recommend dealing with Robert!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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sold the car i was purchasing

I made an offer on the car and was completely ignored. They sold the car 3 days later saying I missed my appointment. I would not recommend

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I traded my BMW for a MDX 2020 but don't like it

I lease a MDX 2020 in November 2020. Looks very good but would rather the 2021 CRX. I also found out later that the CRX 2021 is a better price than my MDX 2020. very disappointed in the MDX just a very basic car for over $60,000.00 not a good deal. Can't wait for the end of the lease to come.

Rating breakdown (out of 5):
Customer service
3.0
Buying process
3.0
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great place to buy a car.

Just recently bought a pre owned car from Acura Bayshore NY. They were excellent. From Kayla, the person I first contacted, to Matt the salesman, to the finance dept, It was a pleasant and efficient experience. I highly recommend this dealership. It was an enjoyable, friendly low pressure dealership. Fair prices, no gimmicks. Highly recommend.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
4.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Doctors

Worse place Customer service They will pressure you to o buy a car and they lies about everything just To make a sale. These people there no no ethics Do not worse ur money and time. Huntington acura much better atleast they seems carr about their customers.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Used Vehicle Purchase

The staff Todd, Jose and Norman were very helpful, and Norman was fantastic! I am happy with my purchase! I look forward to the future with Acura of Bayshore!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Inspection Disaster

So I bring my 2003 MDX in for an inspection. Several weeks prior to bringing it in I noticed a leak on my high pressure line for my power steering, it was a small leak, but a leak none the less. I put about an ounce in a week. Anyway the technician found the leak and tried to remove the part. Being 17 years old he could not get the part out. 2 inches below the part is my power steering rack rubber boot. Well "he noticed a crack" in the boot and now they want $1800 plus tax to fix it. I asked if the technician broke the boot after spending a half hour trying to get the other part out, I was told that he "was not a hack". I know the boot was not leaking prior to the inspection as a boot that leaks has grime and dried oil around the crack. upon my inspection the "crack is fresh. I own two MDX's both bought brand new 2003, 2016. My cars have been completely serviced at Bayshore to the maintenance specifications. I'm retired on a fixed budget and can't afford another car purchase at this time. Thanks Bayshore for not owning up.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Highly recommended

I just leased a car from them, nice service, pleasant sales guy ( Mr Singer, H ) highly recommend him , very professional. Explain and answered all my lease and car related questions. Fear deal. No hidden fees. Helpful, a real sales gentleman.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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