Reviews
My car was recently serviced (3680).
My car was recently serviced (3680). Jake was welcoming, friendly, professionally knowledgeable, efficient, and he went above and beyond to make ME feel valued and taken care of from the moment I drove into the service garage. I received top-notch assistance that surpassed my expectations. Jake, I cannot not thank you and your team enough for the exemplary customer focused service I received from Van Bortel Subaru of Rochester. Bravo !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I feel like I got a fair, low-pressure deal.
I feel like I got a fair, low-pressure deal. I was buying a CPO and they still treated me like a priority. The process went smoothly start to finish, and I am very happy with the dealership and my car! Shawn and Nick were great sales folks, and the business and tech guy I dealt with were pleasant and informative.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience.
Great experience. Shawn was friendly and professional. We were impressed when my wife bought her car in September and I decided I would deal with him when I wanted to trade my car. Impressed with everyone at the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of my 2025 Outback was a very easy process and
Purchase of my 2025 Outback was a very easy process and the follow up has been outstanding. Dealer support has been excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I have always had AWESOME experiences at VanBortel
I have always had AWESOME experiences at VanBortel Subaru. Sales staff and tech help are great. Buying a car from VanBortel is actually an enjoyable experience. This is either my 4th or 5th Subaru from VanBortel. Would never buy from anyone else!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Straight forward, selling a great product.
Straight forward, selling a great product. Complete follow through. Responsive to our needs and low pressure
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I recently had the oil changed and NYS Inspection done.
I recently had the oil changed and NYS Inspection done. When I returned home I noticed that the glove compartment was open and I could not close it. I returned the following day, and Jake in the service department went out of his way to make sure I was satisfied with the adjustment to the glove compartment. Thank you Jake for helping me out and getting the problem fixed. VanBortel should commend you for your fantastic customer service. Renee Shapiro (2016 Outback)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Was looking for Ascent but changed my mind and waiting
Was looking for Ascent but changed my mind and waiting for 2026 Outback. Will see then
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It was the best car buying experience I have had,
It was the best car buying experience I have had, everyone was great and dealership is very impressive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service before and after the purchase.
Excellent service before and after the purchase. Best dealership and people I’ve ever worked with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car