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Hiley Subaru of Fort Worth

(281 reviews)
Visit Hiley Subaru of Fort Worth
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (817) 769-4868 (817) 769-4868
Used (817) 769-4923 (817) 769-4923
Service (817) 768-2055 (817) 768-2055

Reviews

(281 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hiley Subaru of Fort Worth from DealerRater.

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I had an incredible experience with Jacob Sant of Hiley

I had an incredible experience with Jacob Sant of Hiley Subaru Fort Worth, TX. Not only does Jacob come off friendly and knowledgeable, he had lots of patience with my wife and I as I was not planning to buy a new Subaru and it was late enough in the evening and well passed closing time before everything was completed. This is my second Subaru I have purchased from Hiley Subaru and the care and treatment of their customers is much appreciated. Thank you, Jacob and Hiley Subaru of Fort Worth. ps...The 2026 Outback Wilderness looks awesome in my garage!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I recently had the pleasure of working with Ayden at

I recently had the pleasure of working with Ayden at Hiley Subaru of Fort Worth, and I can’t recommend him highly enough! From the moment I walked onto the lot, Ayden made the entire process feel easy and stress-free. ​What I appreciated most was his transparent and low-pressure approach. He really took the time to listen to what I was looking for and helped me find the perfect vehicle that fit both my needs and my budget. He is incredibly knowledgeable about the Subaru lineup and went above and beyond to answer all my questions (even the tiny details!). ​If you’re looking for a salesman who is professional, friendly, and genuinely cares about his customers, go see Ayden. He made sure I drove away happy and confident in my purchase. Thank you, Ayden, and the team at Hiley Subaru, for such a fantastic experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent!

Excellent! The experience was exceptional. I was treated well by the sales and finance people.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ulises made the new car buying experience a breeze and

Ulises made the new car buying experience a breeze and stress free. Jenna in the Love Encore program followed up to answer all my questions. Overall a wonderful experience at Hiley. Highly recommend the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My vehicle care team, extremely professional and

My vehicle care team, extremely professional and courteous. My vehicle was taken care of in a timely manner. I’m always shown the quality of love and my representative Taylor 🕊🙏 and associates, your loyal customer and friend Louis White.❤️🩷

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Our experience in purchasing our car was stress free.

Our experience in purchasing our car was stress free. Our agent (Aaron) was very courteous and he helped us choose the right car for us. My wife is very happy with our new Subaru Outback.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Extremely tentative and professional.

Extremely tentative and professional. A very clean facility that is very well laid out. The staff is extremely friendly and helpful in every way.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
0 people out of 0 found this review helpful.

It was easy to find.

It was easy to find. All employees I spoke to were polite and helpful. There was a sign up behind the cashiers that showed approximately how much money it will cost for different maintenance done on the car. It’s good to know how much to expect to spend.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had my first free service and it was outstanding!

Had my first free service and it was outstanding! Greeted me, kept me informed. Got it done! Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We purchased our Subaru from Hiley on August 28 and were

We purchased our Subaru from Hiley on August 28 and were pleased with the sales team. Unfortunately, our new car was damaged the next day, and repairs through Frank Kent, Hiley Subaru’s certified body shop, have been slow with little communication. We dropped the car off on September 2, and as of September 29, the minor damage still isn’t fixed. We hope management will follow up to help resolve this situation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.