Lithia Hyundai of Fresno

Avoid Doing Business with This Dealership!! I strongly advise against doing business with this dealership, especially with their finance department. We were quoted a specific monthly payment and were told this amount was based solely on the price of the vehicle and the interest rate - no other charges. However, once we finally gained access to the lender’s website, we discovered the actual loan amount was approximately $5,000 more than what was discussed at the dealership. Deceptive Practice #1: The finance department fabricated an email address for us (NONE@lithia.com), despite us providing two valid email addresses. This prevented us from registering with the lender and delayed our access to loan details. Deceptive Practice #2: Upon finally gaining access to the loan, we discovered the interest rate was 1% higher than what we were told during the sale. This sudden and inexplicable change was never disclosed. Deceptive Practice #3: The finance department added miscellaneous and optional charges—again, without our knowledge or consent—to inflate the loan amount and match the monthly payment we said we could afford. When my husband raised these concerns with Boris Ovakalaga, the Finance Manager, his only response was: “Since you agreed to the monthly payment, you agreed to those terms.” In other words, because we agreed we could afford a certain amount per month, the dealership took that as permission to manipulate the terms and add hidden costs. Boris could not even explain what these added charges are for or what, if any, benefit they provide. They appear to be arbitrary fees created to maximize the dealership’s profit at our expense. This behavior is unethical, deceptive, and borders on fraud.

I am 74 y old. I found my caddie on Car.com As you know Hyundai show NO Money down. But when I got there, I went thru 4 hr of miss communication. I do remember this young man asking for a down payment. If he would made a statement if he said it is required because of the all the miles I would have walked out. Called for a couple times time no calls returned

Andrew made the car shopping process a breeze. He was prompt, no-nonsense, and got me the information I needed without pressure. He was a pleasure to work with. This dealership never tried to price gouge and I appreciated the open communication and honest prices.

Quick to get you into their dealership and take your money very professional. Horrible lease agreements it’s a nightmare trying to resolve the issue.

Absolutely the Worst Customer Service at Hyundai of Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger door—were functioning perfectly: locking, unlocking, opening, and closing with no issues. After they updated the system, suddenly the left passenger door won’t open at all. When I brought this to their attention, I was told that it wasn’t their responsibility because they didn’t “touch the door”—only the alarm system. But that’s exactly the problem! The alarm system controls the locks, so it’s clearly connected. Still, they refused to take accountability and told me I’d need to go elsewhere to get the issue reset or repaired. This is unacceptable and incredibly frustrating. If your car comes in working a certain way, it should leave the same way—or better. Instead, Hyundai of Fresno delivered a worse product than I brought in and completely washed their hands of any responsibility. Terrible customer service, no accountability, and zero care for customer satisfaction. I would never recommend this place to anyone needing service on their vehicle.

Set up an appointment to buy a car. Called the night before and day of before we made a 3 hour drive one way. Got there and no one was ready for us. When we told them the car we were there for they told us it was sold several days ago. Then offered to take us out back to see other cars that might work. As we looked we found the car we were originally looking for. The salesman said it must have been an error and was going to get us the keys. We were very excited. Short time later he comes back and said the dealership sold the car to themselves and it wasn’t for sale again. My wife wanted to cry I was flabbergasted at what transpired. Even worse is the car is still on their website for sale! The general managers showed no sympathy or care and just brushed us off. Horrible experience.

ZERO communication- they do not answer the phone or return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no ETA’- ‘don't know’ - ‘someone will be in touch…..’ They’re a joke! Do NOT recommend

They refused to sell us a car because we were using the ValleyCAN Vehicle Replacement program. Their excuse was that they are waiting for acceptance to become a participating dealership. They are in fact a participating dealership and I verified this with ValleyCAN. You can see for yourself that there are on the participating dealership list. AVOID THIS DISHONEST DEALERSHIP.

This is the second time I’ve attempted to shop at this dealership. First time they tried changing the APR after I had already had the vehicle for 2 days. This time just dealing with their customer service was more than enough. One of the only dealerships where it seems like they DON’T want to sell you a car. If I could give no stars I would. Avoid the Google reviews. Look at these reviews here for real and genuine answers.

This is an updated review from the original I posted a couple of weeks ago. I'm very happy to say that it's a positive improvement. The response from the dealership led to a resolution we are extremely satisfied with. We felt heard, and, once we were in contact with the right people,they were nothing but professional when addressing the situation. We will return to this dealership for future Hyundai needs. The 4/5 stars is simply due to the fact that things weren't seamless from the get go. But, they have a 5 star rating from us when it comes to the General Managers view on customer service. Our original issue had to do with the availability of the right trim of the vehicle being available after we had driven from out of town. We did end up buying a car from this dealership once the correct one was available. This is 100% due to their approach to customer service. Top notch.